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Apple ID problems: no password, no phone number, or anything

Hello!

I have an issue for a long time with my previous Iphone 5S.

The thing is that Apple ID for this phone was created for me by Sellers, so i never had an opportunity to check for the passwords and how it was made.


I changed phones a lot of times and this phone was with my mom since that time.


I don't remember if I tried to sign in or sign out, bur for some reason it started to ask for passwords all the time: to go to settings, to go to app store or to do anything, it requires password for Apple ID that i have no connection with, neither does my mom, because she just can't use such stuff.


Now in order for her to go to any app, the device keeps asking and i have no idea, how to reset the password. Whenever I go to "forgot your passwrod", the Iforgot asks for phone number that was authorized with this phone and i don't have that old phone number or email address to change it. I can't sign out to create new Apple ID, cause in order to sign out, I need to sign in.


Please help me. Phone works completely fine, but it can't be used due to password issues.


Is there a way to reset the password if I don't have any info on the previous Apple ID? or Is there a way to sign out, so it won't ask for password? Because even if I want to reset the Phone itself, i need the password...

Posted on Feb 28, 2022 12:50 AM

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Question marked as Top-ranking reply

Posted on Feb 28, 2022 5:45 PM

Enter the Apple (iCloud) ID, and click Forgot Password. See if you can get a Rescue or Notification email option. Link to contact Apple Support at the end of the 2nd article.


Apple ID - Manage  -     


Apple ID – Forgot Password  *      

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Apple ID problems: no password, no phone number, or anything

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