Apple Intelligence is now available on iPhone, iPad, and Mac!

📢 Newsroom Update

Apple unveils the new iMac with M4, supercharged by Apple Intelligence and available in fresh colors. Learn more >

📢 Newsroom Update

Apple introduces M4 Pro and M4 Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Software update doesn't load

I am trying to update my iMac from Big Sur to Monterey. When I open System Preferences>Software Update the only thing that happens is I see the little gear next to "checking for update" rotate continuously and that's it. I have left it running for over 20 minutes but it seems to be stuck.

I have a good fiber optic internet connection so I don't think that is the problem. Plus everything else is working fine.

Any help or thoughts on this?

Thanks.

iMac 21.5″, macOS 11.6

Posted on Mar 1, 2022 3:24 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 1, 2022 4:14 AM

A few things to try


  • Uninstall all anti-virus and clean-up apps
  • If you are using a VPN, shut it down
  • Quit all running apps and try again
  • If still not progressing try restarting in safe mode and trying again
4 replies

Software update doesn't load

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.