My iPhone 13 was hacked

None of what you describe is due to any third party "hacking" your phone.

It may be due to more than one user sharing the same apple ID.

It may be due to inexperienced handling.

If I were you I would move or sync all your photos and data into iCloud and wipe the phones and start again.

If more than one person is using these phones, set them up up with their own apple ID.

Yeah, this app is a perfect example of why I tell people to keep as much security “at home” (your own media/machine) as possible rather than allowing someone else’s machine/system to manage it.

Comfort and security are opposite ends of the same line.. the closer you are to one the further you are from the other.

Welcome to the Apple Support Communities.

iPhone cannot be compromised. However, if you are concerned about security, see: Apple Platform Security - Apple Support and Personal Safety User Guide - Apple Support.

Jack

IdrisSeabright wrote:

Kiddanno wrote:

https://discussions.apple.com/content/attachment/158e109b-3d9a-497e-b3a3-4fb567213c9e

What is this screenshot from?

I'm glad it is not just me. I am guessing some snake-oil FUD security app.

Kiddanno wrote:

I deleted the app December 6th after that screen shot was taken

I would suggest you restore your device to factory settings to undo whatever damage may have been done.

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

I would further suggest you do it using a computer. That will install a fresh copy of iOS.

Apple have plenty of solutions.

Learn more about how use the Find My App\

Find My - Official Apple Support

Then look at this Apple article and my additional advice below it:

If your iPhone, iPad or iPod touch is lost or stolen – Apple Support (UK)

Tracking lost or stolen phones

The 'Find My' tracking is to help you discover if you left your phone in the office or the restaurant. Lost or Stolen phones are rarely ever seen again.

Risk mitigation

Get your provider to

Cancel your SIM.

Send you a replacement SIM on same number.

You can then put the SIM in another iPhone to get the codes you will need.

Phishing warning

Its possible for a thief to obtain your phone number particularly if you did not have a PIN set on the SIM. So do not respond to texts to sign into your account! They are NOT from Apple.

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

Resign to the fact that if you had a passcode set and you do not provide your Apple ID via phishing texts then your data is safe but you may never see the phone again.

I know iPhone can be hacked, I stopped receiving calls and messages. I tried factory resetting the phone and it would not power off. I am being hacked intentionally, they knew all my personal information. I contacted , my carrier and apple, both being NO help. I requested a new SIM card and a new phone number, they know or knew everything I was doing, being able to see and hear everything. When Apple was doing diagnostic on my phone the tech was booted out of the phone 3 times, she had to call me back on google voice.

if you don’t know what you’re talking about don’t comment!

The people hacking my phone is in law enforcement and they are very sophisticated. They were able to get control my tv through fire tv remote that was installed on my phone

To repeat: Your phone has not been hacked unless you jailbroke it, and even then it is unlikely. So if you try to fix it under the assumption it has been hacked you will never resolve the real problem. If you truly believe it has been hacked, after being told several times it can’t be, then get rid of the phone, and don’t get any smartphone, because iPhones are the most immune to malware of any smartphone. Get a basic flip phone and replace it every few weeks.

Kiddanno wrote:

The screenshot is from December 6th 2021. 1day after we switched carriers and activated the 2 iPhone 13's. It's from Zenkey for T-Mobile. All the carriers use this app.

I worked for Verizon Wireless for 20 years and have never heard of this app.

What do you think that screen shot is telling you?

This was when I tried to verify my browser (Safari) as a trusted browser.

Verify it as trusted for whom?

There is a Zenkey app for each of the carriers in the US. Sounds to me like the carriers teamed up and hired a third-party company or something. Zenkey also says it uses your device for your login to websites, that sounds akin to putting all your eggs in one basket. Definitely smells fishy.

@Kiddanno your phone wasn’t hacked, Zenkey screwed something up.

It sounds to me like an SSO (single sign-on) set up, the Zenkey app is client-side and their server-side is causing problems. I still think another poster here was right in suggesting back up to a safe place, wipe devices and start over.. minus the Zenkey junk of course.

and I checked out Zenkey online…

Me too.

https://myzenkey.com

Yet another completely useless piece of security garbage. It is also available for the iPhone.

https://myzenkey.com/download/

This from the first linked page:

ZenKey offers real-time protection against fraud.

Anytime you see a line like that, read it as, "This app is guaranteed to completely screw up your device's operation.", as it constantly interferes with what you're trying to do.