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User profile for user: jeffinappleland
jeffinappleland Author
User level: Level 1
4 points

Failed to open a connection to the device (-21345)

Trying to reinstall the Visioneer RoadWorriorX3 scanner after replacing and upgrading my system I'm at 11.6.4 (20G417) and no software updates are available. I went through and followed all the directions and installed the drivers. I then went into system preferences and under 'Printers & Scanners' and it installed it to the system. When I select the USB Mass Storage and open scanner it brings up the scanner window but after a while, I get the error message. The scanner is powered up.


If I remove the USB cable and then plug it in and press the power button the error msg goes away and then reports looking for the scanner and then fails again.


Visioneer reports all the drivers are installed.



Posted on Mar 2, 2022 3:19 PM

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User profile for user: ASTRO24
ASTRO24
User level: Community Specialist

Mar 3, 2022 12:23 PM in response to jeffinappleland

Hi jeffinappleland,


With your scanner unable to complete the setup to your Mac, enter safe mode and try completing the setup according. To enter safe mode:


  1. Restart your Mac
  2. Press and hold the Shift Key and the Mac starts up
  3. Release the key when you see the login window, and then log in to your Mac


You can find these steps and steps for a Mac with Apple silicon in How to use safe mode on your Mac.



Regards.


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Failed to open a connection to the device (-21345)

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