My ipad is on a screen that says support.apple.com/ipad/restore. I have plugged in my ipad to my laptop and tried to follow the directions on the website. However, I am unsure of how to update my ipad from my laptop. and I can't do it from my ipad because it is stuck on that screen.
Thank you
iPad Pro, iPadOS 13
You need to follow the instructions here, If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support
Some of the instructions are dependent on the type of computer, i.e. Windows versus Mac, but you have to restore the device to remove that screen. Windows computer will use the latest version of iTunes, and if you have Mac OS before Catalina, you will use iTunes, after Catalina, you use Finder.
You need to follow the instructions here, If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support
Some of the instructions are dependent on the type of computer, i.e. Windows versus Mac, but you have to restore the device to remove that screen. Windows computer will use the latest version of iTunes, and if you have Mac OS before Catalina, you will use iTunes, after Catalina, you use Finder.
Your iPad must be restored:
If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support
These support pages outline the available methods to restore an iPad - either from a backup, or to Factory Settings:
Restore your iPhone, iPad or iPod touch from a backup – Apple Support
Restore your iPhone, iPad or iPod to factory settings – Apple Support
Restore all content to iPad from a backup - Apple Support
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
Download and use iTunes for Windows – Apple Support
Update to the latest version of iTunes – Apple Support
Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.
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