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User profile for user: FlaviusNC
FlaviusNC Author
User level: Level 1
4 points

Can't erase iPhone for trade-in

Hi, I upgraded from an iPhone 8 to iPhone 13, trading in the 8. I have been following the instructions how to prepare iPhone for trade-in, but get stuck on one step. After delisting the iPhone 8 from my account, I am then asked to backup (already did weeks ago, thanks), then it asks for my apple ID password. That prompts a 6-digit verification code on the iPhone 13, "please enter this code on your device to sign in." But the iPhone 8 is stuck, nowhere to enter the 6-digit code.


Both are on iOS 15.3.1, both have WiFi access, SIM card removed from iPhone 8.


Any ideas?

iPhone 13 Pro, iOS 15

Posted on Mar 3, 2022 5:20 AM

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User profile for user: FlaviusNC
FlaviusNC Author
User level: Level 1
4 points

Posted on Mar 4, 2022 10:01 AM

Restarting iPhone 8 did not work. I had already removed the iPhone 8 from my Apple account.


So I called Apple Service. Resetting the iPhone 8 was stuck on the part unlinking from "Find My". With the Apple employee's guidance, I went to iCloud.com, logged in. Went to "Find My" where iPhone 8 was still listed. Clicked on that, then was able to erase.


In retrospect a very simple solution. But not the one to which iOS was originally sending me.


Thanks for the suggestions.

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User profile for user: FlaviusNC
FlaviusNC Author
User level: Level 1
4 points

Mar 4, 2022 10:01 AM in response to merlinapple

Restarting iPhone 8 did not work. I had already removed the iPhone 8 from my Apple account.


So I called Apple Service. Resetting the iPhone 8 was stuck on the part unlinking from "Find My". With the Apple employee's guidance, I went to iCloud.com, logged in. Went to "Find My" where iPhone 8 was still listed. Clicked on that, then was able to erase.


In retrospect a very simple solution. But not the one to which iOS was originally sending me.


Thanks for the suggestions.

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User profile for user: merlinapple
merlinapple
User level: Community Specialist

Mar 4, 2022 8:03 AM in response to FlaviusNC

Hello FlaviusNC,


Thank you for choosing Apple Support Communities. It sounds like what you're seeing is two-factor authentication. When you say the device in stock, what is actually on the screen? Have you tried restarting the device to see if it helps?


Restart your iPhone


Please let us know.


Cheers!

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Can't erase iPhone for trade-in

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