How do I download apps if it says payment not completed and the app is free

how do I fix this when it says payment not completed


iPhone 7, iOS 15

Posted on Mar 4, 2022 10:22 PM

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Question marked as Top-ranking reply

Posted on Mar 5, 2022 4:48 PM

Hey anastacia65,


For this alert, make sure you have a valid payment method on file. Here are some great guides to help:


Payment methods that you can use with your Apple ID

Change, add, or remove Apple ID payment methods


If that's not the case, restart your iPhone and try to download the app again as restarting can resolve many odd issues: Restart your iPhone


Let us know how it goes.


Take care.

1 reply
Question marked as Top-ranking reply

Mar 5, 2022 4:48 PM in response to anastacia65

Hey anastacia65,


For this alert, make sure you have a valid payment method on file. Here are some great guides to help:


Payment methods that you can use with your Apple ID

Change, add, or remove Apple ID payment methods


If that's not the case, restart your iPhone and try to download the app again as restarting can resolve many odd issues: Restart your iPhone


Let us know how it goes.


Take care.

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How do I download apps if it says payment not completed and the app is free

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