We have an iPhone that belonged to our niece who was murdered a few weeks ago. Her mother wanted my daughter to have her old iPhone. No family member knew her passwords, how do I remove her iTunes/apple account off the iPhone?

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We have an iPhone that belonged to our niece who was murdered a few weeks ago. Her mother wanted my daughter to have her old iPhone. No family member knew her passwords, how do I remove her iTunes/apple account off the iPhone?

Posted on Mar 6, 2022 6:05 AM

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Answer 1

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KiltedTim

Level 10

224,142 points

Mar 6, 2022 6:14 AM in response to GirlDad12

I'm sorry for your loss.

See this article. Once access to her Apple ID is obtained, you can remove the activation lock from the device.

How to request access to a deceased family member's Apple account - Apple Support

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We have an iPhone that belonged to our niece who was murdered a few weeks ago. Her mother wanted my daughter to have her old iPhone. No family member knew her passwords, how do I remove her iTunes/apple account off the iPhone?

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