Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

face id

my face is not being recognized when i go to set up face Id

iPhone 13, iOS 15

Posted on Mar 6, 2022 1:38 PM

Reply
Question marked as Best reply

Posted on Mar 6, 2022 1:42 PM

If your Face ID is not working, see this, If Face ID isn't working on your iPhone or iPad Pro - Apple Support and this If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support. If neither help, then use the Get Support link at the top of the page here to contact Apple Support for service, or make a Genius Bar appointment at your nearest Apple Store. 

1 reply
Question marked as Best reply

Mar 6, 2022 1:42 PM in response to victoriaaa1267

If your Face ID is not working, see this, If Face ID isn't working on your iPhone or iPad Pro - Apple Support and this If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support. If neither help, then use the Get Support link at the top of the page here to contact Apple Support for service, or make a Genius Bar appointment at your nearest Apple Store. 

face id

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.