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Only certain calls from numbers that were never blocked or are new.
malware bytes is OFF.
Mute is OFF.
Not using any focus settings.
Do not disturb is inactive.
what gives?
I was trying to contact the hospital nurse line post surgery and every time they called back I never heard the ringer. This way it took me 5 hours to finally get someone and they were aggravated because I kept calling and then not picking up the return call.
FIRST: Are there missed calls in Phone/Recents on the phone? If they are not the problem is in the network, because the calls aren’t getting to your phone. Contact your carrier:
If they are in Recents here’s what to check:
FIRST: Are there missed calls in Phone/Recents on the phone? If they are not the problem is in the network, because the calls aren’t getting to your phone. Contact your carrier:
If they are in Recents here’s what to check:
Welcome to the Apple Support Communities.
Make sure Silence Unknown Callers is off: Detect and block spam phone calls - Apple Support.
If the issue persists, Restart your iPhone - Apple Support and make sure iOS is up-to-date: Update iOS on iPhone - Apple Support.
If you still have issues, contact your carrier: Contact a third-party vendor - Apple Support.
Jack
The only possibility is
Silence junk callers is on,
but a large, well known hospital should not end up in any official junk list. As I had never received calls from those extensions before, they were not in any list on my phone.
Hello https://discussions.apple.com/profile/Lawrence+Finch thanks for all your suggestions. I have rechecked them again and here is where we (still) are:
The calls weren’t logged as missed because I grabbed them to answer but only just as the other party was hanging up.
I was unable to return the call because it would have been routed to the request for return call again, although I did do this a few times. So there was no question as to whether these calls were being made or missed. It was only that there was never an audible ring to alert me in time. I saw with my eyes that a call was being attempted when I picked up my silent phone and noticed it only to not be able to react in time.
I did later check for carrier outages and none were listed for the time frame, though that kind of test made no direct sense because I could see the calls on my screen. But I checked anyway and there were none for that time period.
Focus is disabled.
But: Share Across Devices was enabled. Being useless for myself at this time, I have turned this off.
In Sounds/Haptics, there is a functioning, system sound selected for ringtone.
Auto answer calls is off.
MUTE switch was off, as above.
Volume was up full. Ringer is not impacted by buttons on my phone by choice.
Silence unknown callers is off (thanks for reminding but it was off).
Screentime is off. Out of curiosity, why would I need that on, with communications limits to everyone?
ios 15.3.1:
thx
Focus is disabled in Do Not Disturb.
Beyond that it is not even set up.
I don’t want to turn it on without an Apple specialist on hand.
Last time I called them about this they said a new iOS was pushed that morning and I should update which I did but the issue has returned.
Check to see that Silence Unknown Callers is set to OFF. Open Settings ➔ Phone ➔ Silence Unknown Callers : Set this to OFF
Axel F.
Silence Unknown Callers is OFF.
Already did all that, numerous times.
WIll have to contact Apple again I guess.
Check the Focus settings carefully; they aren’t all that easy to understand. And/or delete focus types you don’t need.
I had forgotten about the mute switch - such a simple solution! Thanks for the reminder.
No ringing on incoming calls
