Cannot reset security questions We do not have sufficient information to reset your security questions.

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Level 1

4 points

Cannot reset security questions We do not have sufficient information to reset your security questions.

Somebody gained access to my account so I just want to delete it. I don't use any Apple products so half of the suggestions I've seen aren't even relevant to me. I've gone around in a circle for what has to be at least fifty times and all I keep getting is

Cannot reset security questions

We do not have sufficient information to reset your security questions.

Cannot reset security questions

We do not have sufficient information to reset your security questions.

Cannot reset security questions

We do not have sufficient information to reset your security questions.

How do I get past this?

Posted on Mar 7, 2022 8:33 AM

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Answer 1

Best reply

Eric Root

Level 10

684,117 points

Mar 7, 2022 9:16 AM in response to Migraine1234

Contact Apple ID Support for assistance. See the Apple Support articles below for contact information.

Apple ID - Official Apple Support. -

Contact Apple for help with Apple ID account security - Apple Support. * (Link doesn’t always load)

Get Support - Work through the screens to get a chat option. You may have to pick a slightly different problem.

Apple Support schedule phone call. -

Apple on Twitter

From the Apple Support article below.

Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

Security and your Apple ID - Apple Support. *

Based on multiple posts I have read, they will not help you recover the answers to your security questions.

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Cannot reset security questions We do not have sufficient information to reset your security questions.

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