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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
i have an apple id but i can not login without a verification code because the verification code is sent to my old phone number so i cant log in without the code and i cant change the old phone number to my new one to get a code because i cant login & dont have any other device logged in. any advice on how i can get logged in?
While their online support article says for forgotten password, account recovery steps are also for a new phone number if you can’t sign in to update the number. See manage your trusted phone number at https://support.apple.com/en-us/HT204915#trusted and How to use account recovery when you can’t reset your Apple ID password - Apple Support
When going thru the account recovery steps you’ll need to first enter in that old number to show you know it. Then when you get to the step where it says it sent a code to that old number select the option most like “didn’t get code” and it will let you continue with your current number.
Always scroll down for additional options in small blue print if the ones showing don’t apply to/work for you.
When starting the account recovery steps the credit card is an extra option and not required. (See prior tip)
Account recovery is a two phase process once started. Phase 1 is the evaluation period, usually 24-48 hours but can be longer or shorter. This phase says Apple is evaluating your info and you’ll get an update after the posted time is over (people mistakenly think it means they’ll be able to reset the password immediately after this first phase.)
Once phase 1 is done it enters phase 2 where https://iforgot.apple.com/ will give you the final amount of days (can be weeks) you’ll wait. On that final day you’ll get a text, follow that text/email immediately.
While their online support article says for forgotten password, account recovery steps are also for a new phone number if you can’t sign in to update the number. See manage your trusted phone number at https://support.apple.com/en-us/HT204915#trusted and How to use account recovery when you can’t reset your Apple ID password - Apple Support
When going thru the account recovery steps you’ll need to first enter in that old number to show you know it. Then when you get to the step where it says it sent a code to that old number select the option most like “didn’t get code” and it will let you continue with your current number.
Always scroll down for additional options in small blue print if the ones showing don’t apply to/work for you.
When starting the account recovery steps the credit card is an extra option and not required. (See prior tip)
Account recovery is a two phase process once started. Phase 1 is the evaluation period, usually 24-48 hours but can be longer or shorter. This phase says Apple is evaluating your info and you’ll get an update after the posted time is over (people mistakenly think it means they’ll be able to reset the password immediately after this first phase.)
Once phase 1 is done it enters phase 2 where https://iforgot.apple.com/ will give you the final amount of days (can be weeks) you’ll wait. On that final day you’ll get a text, follow that text/email immediately.
See if anything here helps.
Verification code - how to get one and sign in with two-factor authentication.
apple id login
