Onscreen keyboard keeps popping up

I have been using my iPad Air for quite a while with a smart connector keyboard from Logitech with no issues. However, lately, the onscreen keyboard keeps popping up so that I cannot see my screen to complete what I am typing with my external keyboard. When I disable my onscreen keyboard, it pops right back up. Logitech says Apple has a fix but I have not received it. How do I get the fix to stop the onscreen keyboard from popping up when I am using the smart connector keyboard?

iPad Air 2 Wi-Fi

Posted on Mar 8, 2022 5:43 AM

Top-ranking reply

M_Alva523

Community Specialist

Posted on Mar 9, 2022 7:32 AM

Hello Donfrommagnolia,

Let's remove the Smart Keyboard from your iPad. Restart your iPad and reconnect the keyboard. If the issue continues, let's be sure both devices are free from any debris that can be obstruction the connection:

How to clean your Apple products

How to clean and sanitize your Logitech Products?

Let us know the results.

Thanks for using Apple Support Communities. Have a good one!

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Onscreen keyboard keeps popping up

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