Mail shows 10 Unread Messages but there are no unread messages. I have tried 'Marking all Messages as read' I have gone on-line and checked all mail accounts, I have checked all mailboxes on my MAC. Any ideas please.
iMac 24″, macOS 12.2
1 - Suggest restarting in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.
2 - Does the issue present in this mode ?
3 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.
4 - If the issue is present in the dummy account - then this appears to be a System Wide issue.
5 - Suggest downloading the Application Etrecheck directly from a well Respected ASC Contributor. And Safe to use.
The application is free or paid from added features.
Run the application with Full Disc Access ( Security & Privacy - Full Disc Access ).
It will take a Snap Shot - both the hardware and software.
The Report will Not Reveal Any Personal Information.
Post back the Full Report - copy and paste - using the Additional Text Icon ( 3rd Icon to last )
We can have a look at the report for possible issues and may have possible suggestions to resolve the issues.
Any Third Party Applications that will interfere with the normal operation of the OS, alter, modify, remove or delete or attempt to do so is an invitation for disaster and may require a Reinstallation of the OS.
Any of the below should be removed as per Developers Instructions
This includes AntiVirus, Disk Cleaners, Disk Optimizes, UnInstaller etc.
This will include CleanMyMac , This will include BitDefender ,
This will included Norton Antivirus , Sophos Av Software
Intego AntiVirus, McAfee, MacKeeper, Avast AntiVirus
The The Built in Security is all that is required.
1 - Suggest restarting in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.
2 - Does the issue present in this mode ?
3 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.
4 - If the issue is present in the dummy account - then this appears to be a System Wide issue.
5 - Suggest downloading the Application Etrecheck directly from a well Respected ASC Contributor. And Safe to use.
The application is free or paid from added features.
Run the application with Full Disc Access ( Security & Privacy - Full Disc Access ).
It will take a Snap Shot - both the hardware and software.
The Report will Not Reveal Any Personal Information.
Post back the Full Report - copy and paste - using the Additional Text Icon ( 3rd Icon to last )
We can have a look at the report for possible issues and may have possible suggestions to resolve the issues.
Any Third Party Applications that will interfere with the normal operation of the OS, alter, modify, remove or delete or attempt to do so is an invitation for disaster and may require a Reinstallation of the OS.
Any of the below should be removed as per Developers Instructions
This includes AntiVirus, Disk Cleaners, Disk Optimizes, UnInstaller etc.
This will include CleanMyMac , This will include BitDefender ,
This will included Norton Antivirus , Sophos Av Software
Intego AntiVirus, McAfee, MacKeeper, Avast AntiVirus
The The Built in Security is all that is required.
Select ALL of the mailboxes in the sidebar before rebuilding. Leave it run for several minutes. I've had to do this a number of times as I have many rules placing emails in various mailboxes on my Mac. Once read sometimes my smart mailbox (Mail is Unread) will still show an unread email. The rebuild of all mailboxes clears up that smart mailbox.
Thanks to your suggestions, I have done everything you suggested except downloading the Etrecheck app. I've also reloaded Monteray. I realised I might have mislead insomuch that it was just my Unread Messages Smart mailbox that was indicating the unread messages. On the new user I created the Unread Messages seemed to work ok, if a little sluggish to respond to reacting to a message being read.
I've now deleted the smart mailbox and will just use the filter to show unread messages.
Thanks again
Has t you tried " Rebuild " from the " Mailbox " menu for Mail ?
Aside - user profile showing Monterey 12.2.
The current as of this writting is Monterey 12.2.1
Hi, thanks for reply, I have just tried 'Rebuild' but has not made any difference. Have also just tried synchronising mailboxes but still showing 10 unread.
Thanks to your suggestion, I have done what you suggested and also reloaded Monteray. I realised I might have mislead insomuch that it was just my Unread Messages Smart mailbox that was indicating the unread messages. On the new user I created the Unread Messages seemed to work ok, if a little sluggish to respond to reacting to a message being read.
I've now deleted the smart mailbox and will just use the filter to show unread messages.
Thanks again
False unread message count
