Laptop is on but has a black unresponsive screen
How do I get it to work again
MacBook Pro 13″, macOS 10.15
How do I get it to work again
MacBook Pro 13″, macOS 10.15
If your Mac starts up to a blank screen
A blank screen (black, gray, or blue) should appear once or more during startup. If your Mac appears to be stuck on a blank screen, follow these steps.
Try to start up from macOS Recovery
If your Mac seems to be turned on but nothing appears on your display, determine whether you're using a Mac with Apple silicon, then follow the appropriate steps:
Apple silicon
Intel processor


Use Disk Utility to repair your startup disk
If your Mac successfully started up from macOS Recovery, you should see a utilities window that includes Disk Utility. Use Disk Utility to repair your startup disk.

If Disk Utility found no errors, reinstall macOS.
If Disk Utility found errors and repaired them, restart your Mac. If the issue returns after restarting, reinstall macOS.
If you still need help, please contact Apple Support.
If your Mac starts up to a blank screen
A blank screen (black, gray, or blue) should appear once or more during startup. If your Mac appears to be stuck on a blank screen, follow these steps.
Try to start up from macOS Recovery
If your Mac seems to be turned on but nothing appears on your display, determine whether you're using a Mac with Apple silicon, then follow the appropriate steps:
Apple silicon
Intel processor


Use Disk Utility to repair your startup disk
If your Mac successfully started up from macOS Recovery, you should see a utilities window that includes Disk Utility. Use Disk Utility to repair your startup disk.

If Disk Utility found no errors, reinstall macOS.
If Disk Utility found errors and repaired them, restart your Mac. If the issue returns after restarting, reinstall macOS.
If you still need help, please contact Apple Support.
Writing an effective Apple Support Communities question
Is this a New Issue ? If Yes, what exactly changed on this computer ?
Is this an Old Issue ? If Yes, what actions has the user taken to fix this issue ?
And then do come back with some usable Details
Reliable , accurate, details and context will really help to pinpoint a possible solution.
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Laptop is on but has a black unresponsive screen