I just read that the iPhone 12 Pro Max is discontinued, I own one. So then I asked myself, what is going to happen when I need a replacement. I have Apple care, and every time I have an issue I always contact costumer services and then send me a box with a new phone and then I send back the one that isn’t working. So how’s that it’s discontinued, how will that work?
iPhone 12 Pro Max, iOS 15
yohana145 wrote:
I just read that the iPhone 12 Pro Max is discontinued, I own one. So then I asked myself, what is going to happen when I need a replacement. I have Apple care, and every time I have an issue I always contact costumer services and then send me a box with a new phone and then I send back the one that isn’t working. So how’s that it’s discontinued, how will that work?
Service replacements were mentioned. Apple maintains a stock of them - first by making enough new ones that are kept on hand for relatively early replacement service. Then as they come in, Apple takes trade-ins and service exchanged devices that they can repair/refurbish. I suspect that a good many of the refurbished iPhones that become service replacements are returns that are checked out and reset to factory condition with a new battery.
Apple still lists the iPhone 4 as having repair service available, and for that model the only way that Apple repairs it would be via a service replacement. So Apple does seem to have that capability.
yohana145 wrote:
I just read that the iPhone 12 Pro Max is discontinued, I own one. So then I asked myself, what is going to happen when I need a replacement. I have Apple care, and every time I have an issue I always contact costumer services and then send me a box with a new phone and then I send back the one that isn’t working. So how’s that it’s discontinued, how will that work?
Service replacements were mentioned. Apple maintains a stock of them - first by making enough new ones that are kept on hand for relatively early replacement service. Then as they come in, Apple takes trade-ins and service exchanged devices that they can repair/refurbish. I suspect that a good many of the refurbished iPhones that become service replacements are returns that are checked out and reset to factory condition with a new battery.
Apple still lists the iPhone 4 as having repair service available, and for that model the only way that Apple repairs it would be via a service replacement. So Apple does seem to have that capability.
Apple will continue to maintain inventory of service replacements for iPhone 12 Pro Max for the foreseeable future.
It was discontinued in September of last year...
Apple will have plenty of service units available for quite some time.
iPhone 12 Pro Max discontinued
