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authorisations

I am setting up my new pc (old one died and lost everything). I am trying to authorise my pc. It says that it can only authourise up to 5 computers. I have only authorised 2 - by using my 'phone. I have restarted my phone. I have restarted my computer. I have restarted itunes. I have only two computers authorised (that show on my phone) but on my pc the message says that I cannot authorise my pc as it says there is a limit to 5 - yet there aren't 5. There are only two. I have spent hours trying to sort this out and can't. I am tired of this...


Windows, Windows 10

Posted on Mar 8, 2022 2:54 PM

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Question marked as Best reply

Posted on Mar 8, 2022 3:32 PM

Your iPhone doesn't count for iTunes authorizations -- only computers do.

Use the Deauthorize All button and then reauthorize any computers that you still have and want to use. See the Deauthorize All button in the second screenshot below from Authorize or deauthorize your computer for iTunes Store purchases - Apple Support


See your authorized computers

To automatically sign in to your Account Information page from your computer, click here. Or follow these steps:

  1. On a Mac, open the Music app, Apple TV app, or Apple Books app. On a PC, open iTunes for Windows.
  2. Sign in with your Apple ID.
  3. In the menu bar on your Mac or PC, choose Account > View My Account.

  4. Sign in with your Apple ID.
  5. On the Account Information page, scroll to the Apple ID Summary section. You'll see the number of computers that you've authorized with your Apple ID. You can’t see the names of those computers. If you haven't authorized 2 or more computers, you won't see this section.

If the number of authorized computers listed is more than what you expect, you might not have deauthorized the computers that you no longer use, gave away, or sold. You need to deauthorize all of your computers and then authorize each one that you still use.

2 replies
Question marked as Best reply

Mar 8, 2022 3:32 PM in response to Boatingalong

Your iPhone doesn't count for iTunes authorizations -- only computers do.

Use the Deauthorize All button and then reauthorize any computers that you still have and want to use. See the Deauthorize All button in the second screenshot below from Authorize or deauthorize your computer for iTunes Store purchases - Apple Support


See your authorized computers

To automatically sign in to your Account Information page from your computer, click here. Or follow these steps:

  1. On a Mac, open the Music app, Apple TV app, or Apple Books app. On a PC, open iTunes for Windows.
  2. Sign in with your Apple ID.
  3. In the menu bar on your Mac or PC, choose Account > View My Account.

  4. Sign in with your Apple ID.
  5. On the Account Information page, scroll to the Apple ID Summary section. You'll see the number of computers that you've authorized with your Apple ID. You can’t see the names of those computers. If you haven't authorized 2 or more computers, you won't see this section.

If the number of authorized computers listed is more than what you expect, you might not have deauthorized the computers that you no longer use, gave away, or sold. You need to deauthorize all of your computers and then authorize each one that you still use.

authorisations

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