frozen apple watch screen

Question

Level 1

13 points

frozen apple watch screen

The latest advice said to go to the WATCH APP on my IPHONE and then go to GENERAL>RESET >RESET SYNC DATA. I cannot get that to occur. The RESET SYNC DATA is YELLOW and won't do anything when I touch her.

I have no idea if that will actually help things but I am desperate as I am out of the country and can't get to an Apple store.

I spent 23 minutes with an apple representative who did not know how to help.

My watch( series 4- three years old) and my phone(12 Plus) less than a year old are both up to date with the latest software updates.

I have forced my watch off by touching the digital crown at the side bar until the apple symbol came back on.
I have made sure my watch is clean.
My wifi and cellular connections are strong.

Posted on Mar 8, 2022 3:50 PM

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Answer 1

brbo

Level 8

38,989 points

Mar 9, 2022 7:33 PM in response to lakesmithga

Hi Carol,

As you are able to access your Watch at times,:

am wondering if your Watch has enough storage / memory / space / free, to allow your Watch to operate smoothly.

(Eg: You might want to check if too many photos and songs etc., have been saved. ?

ie:

Open the Settings app on your Apple Watch, then go to General > Storage.

Or

To do this on your iPhone, open the Apple Watch app, tap My Watch, then go to General > Storage.

If needed: How to: Remove music from Apple Watch – Apple Support

OR

How to Limit the number of Photos stored on Watch:

Choose a photo album and manage storage on Apple Watch – Apple Support

______________________________________

If storage is not a problem:

Seems like you may need more expert advice on the options for your watch.

Is it not possible to take your Watch into an Apple Store in the country you are in, for evaluation?

If so, A Genius Bar reservation is recommended:

Get hands-on Hardware Support

Genius Bar Reservation and Apple Support Options - Apple

OR

See if you can discuss your options with a Watch expert in the country you are in.

Apple phone numbers around the world

Contact Apple for support and service - Apple Support

If the country is not listed:

Apple Assistance:

Choose your country or region:

Choose your country or region - Official Apple Support

All the best :-)

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Answer 2

brbo

Level 8

38,989 points

Mar 9, 2022 3:32 PM in response to lakesmithga

Hi lakesmithgaw,

You've gone through a lot!

Below are some suggestions you might want to work down through.

Wondering if you tried a "forced" restart ?

Learn how to restart your Apple Watch, even if it isn't responding

Restart your Apple Watch - Apple Support

________________________________________________________

You might want to try the steps in this article:

If your Apple Watch won't charge or it won't turn on - Apple Support

___________________________________________________

Ways to erase Watch

Erase Apple Watch – Apple Support

OR

Unpairing your Apple Watch restores it to its factory settings:

Unpair and erase your Apple Watch - Apple Support

__________________________________________________

Restore Apple Watch from a backup – Apple Support

__________________________________________________

Set up and pair your Apple Watch with iPhone – Apple Support

___________________________________________________

Resources:

Apple Watch User Guide – Apple Support

(NB: To view topics and articles: Click on "Table of Contents" at the top of the webpage that opens from the link.

Website help and support:

Apple Watch - Official Apple Support

All the best :-)

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Answer 3

lakesmithga Author

Level 1

13 points

Mar 9, 2022 5:58 PM in response to brbo

Since I have done step one( forced restart) and two does not apply( it will charge & turn on) but my watch still becomes unresponsive( frozen screen) at least twice a day, is my next step to ERASE or UNPAIR and ERASE? What would be the benefit of doing this in terms of watch responsiveness?

Could it be that the watch is old and should be replaced( not quite 3 years old?) I also checked and my battery life is at 83% so it doesn't seem like I should have this problem???

Please advise.

Thanks, Carol

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frozen apple watch screen

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