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My Mac is not resetting after following the notes.

Mac is showing circle symbol with line through and will not reboot when I follow the notes trying to reset it.

iMac 21.5″, macOS 11.6

Posted on Mar 8, 2022 5:12 PM

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Posted on Mar 9, 2022 2:57 AM

If the below does not work - this maybe a indication the Internal Drive as failed. That would required a listing to an Apple Authorized Service Center or Apple Genius Bar to evaluate or repair the computer.


If your Mac starts up to a circle with a line through it


A circle with a line through it means that your startup disk contains a Mac operating system, but it's not a macOS that your Mac can use. 



A prohibitory symbol, which looks like a circle with a line or slash through it, means that your startup disk contains a Mac operating system, but it's not a version or build of macOS that your Mac can use. 

1 - Press and hold the power button on your Mac for up to 10 seconds, until your Mac turns off.

2 - Turn on your Mac and immediately press and hold both Command (⌘) and R to start up from macOS Recovery

3 - While in macOS Recovery, use Disk Utility to repair your startup disk.

4 - If Disk Utility found no errors or repaired all errors, reinstall macOS.

5 - If you still need help, please contact Apple Support.


1 reply
Question marked as Best reply

Mar 9, 2022 2:57 AM in response to dave2020sawyer

If the below does not work - this maybe a indication the Internal Drive as failed. That would required a listing to an Apple Authorized Service Center or Apple Genius Bar to evaluate or repair the computer.


If your Mac starts up to a circle with a line through it


A circle with a line through it means that your startup disk contains a Mac operating system, but it's not a macOS that your Mac can use. 



A prohibitory symbol, which looks like a circle with a line or slash through it, means that your startup disk contains a Mac operating system, but it's not a version or build of macOS that your Mac can use. 

1 - Press and hold the power button on your Mac for up to 10 seconds, until your Mac turns off.

2 - Turn on your Mac and immediately press and hold both Command (⌘) and R to start up from macOS Recovery

3 - While in macOS Recovery, use Disk Utility to repair your startup disk.

4 - If Disk Utility found no errors or repaired all errors, reinstall macOS.

5 - If you still need help, please contact Apple Support.


My Mac is not resetting after following the notes.

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