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User profile for user: elrac1
elrac1 Author
User level: Level 1
6 points

I cannot play my youtube videos on chrome

I cannot play my youtube videos on chrome. I just get the spinning arrow and finally


An error occurred. Please try again later. (Playback ID: cgRs8Wf6KaiIomSe)

Learn More)


I have tried all the usual tasks to address this such as clearing the cache, turn off hardware acceleration, Javascript is enabled. I have reinstalled chrome and the issue still remains. The same is for incognito mode.

I can play the videos I have uploaded in Safari not problem but do not wish to use that browser.

Macbook pro running monterey 12.2.1 with Chrome Version 99.0.4844.51 (Official Build) (x86_64).

Thanks for any help.

MacBook Pro 13″, macOS 12.1

Posted on Mar 9, 2022 3:26 AM

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User profile for user: PRP_53
PRP_53
User level: Level 10
91,243 points

Posted on Mar 9, 2022 3:30 AM

1 - Suggest restarting in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Does the issue present in this mode ?


3 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


4 - If the issue is present in the dummy account - then this appears to be a System Wide issue.


5 - Suggest downloading the Application Etrecheck directly from a well Respected ASC Contributor. And Safe to use.


The application is free or paid from added features. 


Run the application with Full Disc Access ( Security & Privacy - Full Disc Access ).



It will take a Snap Shot -  both the hardware and software.


 The Report will Not Reveal Any Personal Information. 


Post back the Full Report - copy and paste - using the Additional Text Icon ( 3rd Icon to last )


We can have a look at the report for possible issues and may have possible suggestions to resolve the issues.


Any Third Party Applications that will interfere with the normal operation of the OS, alter, modify, remove or delete or attempt to do so is an invitation for disaster and may require a Reinstallation of the OS.


Any of the below should be removed as per Developers Instructions 


This includes AntiVirus, Disk Cleaners, Disk Optimizes, UnInstaller etc.


This will include CleanMyMac , This will include BitDefender , 


This will included Norton Antivirus , Sophos Av Software


Intego AntiVirus, McAfee, MacKeeper, Avast AntiVirus


Ad Guard, Webroot


The The Built in Security  is all that is required.

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User profile for user: PRP_53
PRP_53
User level: Level 10
91,243 points

Mar 9, 2022 3:30 AM in response to elrac1

1 - Suggest restarting in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Does the issue present in this mode ?


3 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


4 - If the issue is present in the dummy account - then this appears to be a System Wide issue.


5 - Suggest downloading the Application Etrecheck directly from a well Respected ASC Contributor. And Safe to use.


The application is free or paid from added features. 


Run the application with Full Disc Access ( Security & Privacy - Full Disc Access ).



It will take a Snap Shot -  both the hardware and software.


 The Report will Not Reveal Any Personal Information. 


Post back the Full Report - copy and paste - using the Additional Text Icon ( 3rd Icon to last )


We can have a look at the report for possible issues and may have possible suggestions to resolve the issues.


Any Third Party Applications that will interfere with the normal operation of the OS, alter, modify, remove or delete or attempt to do so is an invitation for disaster and may require a Reinstallation of the OS.


Any of the below should be removed as per Developers Instructions 


This includes AntiVirus, Disk Cleaners, Disk Optimizes, UnInstaller etc.


This will include CleanMyMac , This will include BitDefender , 


This will included Norton Antivirus , Sophos Av Software


Intego AntiVirus, McAfee, MacKeeper, Avast AntiVirus


Ad Guard, Webroot


The The Built in Security  is all that is required.

Reply
User profile for user: elrac1
elrac1 Author
User level: Level 1
6 points

Mar 9, 2022 5:32 AM in response to PRP_53

No change after 1-4. Also I tried a different macbook and have the same issue. Would this be something on the Chrome / Google account?


EtreCheckPro version: 6.5.6 (6F041)

Report generated: 2022-03-09 13:12:56

Download EtreCheckPro from https://etrecheck.com

Runtime: 2:54

Performance: Excellent


Problem: Other problem

Description: 

Cannot play my YouTube videos in chrome


Major Issues:

    Anything that appears on this list needs immediate attention. 


    No Time Machine backup - Time Machine backup not found.


Minor Issues:

    These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 


    Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.

    x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system.


Hardware Information:

    MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)

    MacBook Pro Model: MacBookPro14,1

    2.3 GHz Dual-Core Intel Core i5 (i5-7360U) CPU: 2-core

    8 GB RAM - Not upgradeable

        BANK 0/DIMM0 - 4 GB LPDDR3 2133 

        BANK 1/DIMM0 - 4 GB LPDDR3 2133 

    Battery: Health = Normal - Cycle count = 491


Video Information:

    Intel Iris Plus Graphics 640 - VRAM: 1536 MB

        Color LCD (built-in) 2880 x 1800

        VZ239 1920 x 1080


Drives:

    disk0 - APPLE SSD AP0256J 251.00 GB (Solid State - TRIM: Yes)

    Internal PCI-Express 8.0 GT/s x4 NVM Express

        disk0s1 - EFI [EFI] 315 MB

        disk0s2 [APFS Container] 250.69 GB

            disk1 [APFS Virtual drive] 250.69 GB (Shared by 6 volumes)

                disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 55.13 GB used)

                disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 324 MB used)

                disk1s3 - Recovery (APFS) [Recovery] (Shared - 1.10 GB used)

                disk1s4 - VM (APFS) [APFS VM] (Shared - 1 MB used)

                disk1s5 (APFS) [APFS Container] (Shared - 15.75 GB used)

                    disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.75 GB used)

                disk1s6 - Update (APFS) (Shared - 2 MB used)


    disk2 - LaCie Rugged USB-C 4.00 TB

    External USB 5 Gbit/s USB

        disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

        disk2s2 - O****e (Journaled HFS+) 4.00 TB (2.96 TB used)


Mounted Volumes:

    disk1s1 - Macintosh HD - Data [APFS Virtual drive]

        250.69 GB (Shared - 55.13 GB used, 178.74 GB available, 178.30 GB free)

        APFS

        Mount point: /System/Volumes/Data

        Encrypted


    disk1s2 - Preboot [APFS Preboot]

        250.69 GB (Shared - 324 MB used, 178.30 GB free)

        APFS

        Mount point: /System/Volumes/Preboot


    disk1s4 - VM [APFS VM]

        250.69 GB (Shared - 1 MB used, 178.30 GB free)

        APFS

        Mount point: /System/Volumes/VM


    disk1s5s1 - Macintosh HD [APFS Snapshot]

        250.69 GB (Shared - 15.75 GB used, 178.74 GB available, 178.30 GB free)

        APFS

        Mount point: /

        Read-only: Yes


    disk1s6 - Update

        250.69 GB (Shared - 2 MB used, 178.30 GB free)

        APFS

        Mount point: /System/Volumes/Update


    disk2s2 - O****e

        4.00 TB (2.96 TB used, 1.04 TB free)

        Journaled HFS+

        Mount point: /Volumes/O****e

        Owners enabled: No


Network:

    Interface en3: USB 10/100/1000 LAN

    Interface en0: Wi-Fi

        802.11 a/b/g/n/ac

    Interface en4: iPhone

    Interface bridge0: Thunderbolt Bridge


System Software:

    macOS Monterey 12.2.1 (21D62) 

    Time since boot: Less than an hour


Security:

    Gatekeeper: App Store and identified developers

    System Integrity Protection: Enabled


    Antivirus software: Apple


Old Applications:

    2 x86-only apps



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User profile for user: elrac1
elrac1 Author
User level: Level 1
6 points

Mar 9, 2022 5:33 AM in response to elrac1

System Launch Daemons:

    [Not Loaded] 37 Apple tasks

    [Loaded] 200 Apple tasks

    [Running] 139 Apple tasks

    [Other] One Apple task


System Launch Agents:

    [Not Loaded] 15 Apple tasks

    [Loaded] 189 Apple tasks

    [Running] 145 Apple tasks

    [Other] One Apple task


Launch Daemons:

    [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2022-02-28)

    [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2022-02-28)

    [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2022-02-20)

    [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2021-12-29)


Launch Agents:

    [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2022-02-28)

    [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2022-02-20)


User Launch Agents:

    [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-12-15)

    [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-12-15)


User Login Items:

    [Not Loaded] NordVPNLauncher (App Store - installed 2022-02-28)

        Modern Login Item

        /Applications/NordVPN.app/Contents/Library/LoginItems/NordVPNLauncher.app


    [Running] OneDrive (Microsoft Corporation - installed 2022-02-28)

        Application

        /Applications/OneDrive.app


    [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2022-02-28)

        Modern Login Item

        /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app


    [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2022-02-28)

        Modern Login Item

        /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app


Backup:

    Time Machine Not Configured!


Performance:

    System Load: 3.59 (1 min ago) 13.47 (5 min ago) 9.30 (15 min ago)

    Nominal I/O speed: 1.76 MB/s

    File system: 25.54 seconds

    Write speed: 1299 MB/s

    Read speed: 1399 MB/s


CPU Usage Snapshot:

    Type Overall

    System: 2 %

    User: 7 %

    Idle: 91 %


Top Processes Snapshot by CPU:

    Process (count) CPU (Source - Location)

    EtreCheckPro 18.38 % (Etresoft, Inc.)

    WindowServer 11.80 % (Apple)

    trustevaluationagent (4) 2.90 % (?)

    kernel_task 2.20 % (Apple)

    AMPDeviceDiscoveryAgent 0.60 % (Apple)


Top Processes Snapshot by Memory:

    Process (count) RAM usage (Source - Location)

    Google Chrome Helper (Renderer) (5) 530 MB (Google, Inc.)

    MTLCompilerService (15) 374 MB (Apple)

    EtreCheckPro 312 MB (Etresoft, Inc.)

    mds_stores 237 MB (Apple)

    kernel_task 190 MB (Apple)


Top Processes Snapshot by Network Use:

    Process Input / Output (Source - Location)

    mDNSResponder 119 KB / 40 KB (Apple)

    Mail 77 KB / 19 KB (Apple)

    apsd 37 KB / 56 KB (Apple)

    trustd 20 KB / 4 KB (Apple)

    rapportd 3 KB / 9 KB (Apple)


Top Processes Snapshot by Energy Use:

    Process (count) Energy (0-100) (Source - Location)

    WindowServer 6 (Apple)

    OneDrive 0 (Microsoft Corporation)

    bluetoothd 0 (Apple)

    Google Chrome Helper (Renderer) (5) 0 (Google, Inc.)

    Google Chrome Helper (3) 0 (Google, Inc.)


Virtual Memory Information:

    Physical RAM: 8 GB


    Free RAM: 16 MB

    Used RAM: 4.99 GB

    Cached files: 2.99 GB


    Available RAM: 3.01 GB

    Swap Used: 0 B


Software Installs (past 60 days):

    Install Date Name (Version)

    2022-01-24 iMovie (10.3.1)

    2022-01-30 PicGIF Lite (2.0.9)

    2022-02-04 Keynote (11.2)

    2022-02-07 macOS 12.2 (12.2)

    2022-02-20 Microsoft AutoUpdate (4.44.22021501)

    2022-02-20 Microsoft Excel (16.58.22021501)

    2022-02-20 Microsoft OneNote (16.58.22021501)

    2022-02-20 Microsoft Outlook (16.58.22021501)

    2022-02-20 Microsoft PowerPoint (16.58.22021501)

    2022-02-21 macOS 12.2.1 (12.2.1)

    2022-02-21 Microsoft Word (16.58.22021501)

    2022-02-28 NordVPN (7.3.0)

    2022-03-04 XProtectPlistConfigData (2157)

    2022-03-09 MRTConfigData (1.90)


Diagnostics Information (past 7-30 days):

    2022-03-08 16:42:33 photoanalysisd - High CPU Use (2 times)

        Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd


    2022-03-04 18:00:48 iMovie.app - High CPU Use (3 times)

        Executable: /Applications/iMovie.app


    2022-03-03 20:56:44 Keynote.app - Hang (3 times)

        Executable: /Applications/Keynote.app


    2022-03-03 20:47:31 Microsoft PowerPoint.app - High CPU Use

        Executable: /Applications/Microsoft PowerPoint.app


    2022-03-03 20:11:39 VTEncoderXPCService - High CPU Use (4 times)

        Executable: /System/Library/Frameworks/VideoToolbox.framework/Versions/A/XPCServices/VTEncoderXPCService.xpc/Contents/MacOS/VTEncoderXPCService



End of report



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I cannot play my youtube videos on chrome

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