Fidelity Investments mobile app crashes on an IPad 11” Pro running IPadOs 15.3.1. Fidelity tech support cannot recreate problem and has no history of app crashing. Suggested I contact Apple support to determine apps running in background or virtual apps causing mobile app to crash when loading. Any help to resolve this issue will be greatly appreciated. FYI, mobile app running on IPhone loads with no problem.
The latest update to iPadOS 15.4 fixed the problem. Prior to the update “clicking” on the initial login screen caused the app to fail. However, if I “clicked” on one of the bottom menu items (like markets or watchlist) and “then” clicked on the logon button from those screens the app loaded successfully. FWIW
The latest update to iPadOS 15.4 fixed the problem. Prior to the update “clicking” on the initial login screen caused the app to fail. However, if I “clicked” on one of the bottom menu items (like markets or watchlist) and “then” clicked on the logon button from those screens the app loaded successfully. FWIW
Hi Ronjohnx11,
Thanks for using Apple Support Communities. We understand that you're having an issue with an app crashing on your iPad. The article you reached us from has some great info on addressing this. Were you able to follow those steps including deleting and reinstalling that app?
If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open
Take care.
Ronjohnx11 wrote:
App still crashes after deleting app, restarting IPad, and reinstalling app multiple times. As the end user I have no way of determining cause. Developer insists Apple has tools to determine cause of app crashing but Apple doesn’t see evidence of app crashing so must wait for new release hoping problem will be resolved.
Nobody here—not other users, not the folks at Apple—have access to the app source code, nor have the ability to add diagnostics into the app, nor the ability to push a specific app update to you for testing.
Here’s an intro for developers for collecting app crash and diagnostics data: Apple Developer Documentation
For this and similar cases, I’d remove any add-on “security” apps, and remove any add-on VPN apps, as some of these will insinuate themselves into network connections, and can potentially perturb secure network communications.
I’d be pondering whether keeping my money with a developer that told me this was wise, too. That famous “South Park” sketch “and it’s gone…” comes to mind.
App still crashes after deleting app, restarting IPad, and reinstalling app multiple times. As the end user I have no way of determining cause. Developer insists Apple has tools to determine cause of app crashing but Apple doesn’t see evidence of app crashing so must wait for new release hoping problem will be resolved.
Hi Ronjohnx11,
We appreciate those details. We suggest continuing to work with the developer since it is just happening with that particular app. Let us know if you get new information or anything changes and we'd be happy to assist.
Take care!
I had the same issue and did everything above without any resolution. I deleted my VPN (Norton 360) and the problem was immediately resolved. I had a similar experience with my Xfinity streaming app, which also was fixed by the VPN removal from the machine.
In my case, the update to 15.4 did not fix the problem. My issue was not on the initial log-in screen, but later on. On the main screen, clicking on any account on the main screen would shut down the application. The same with Xfiinity app as well.
fidelity investments mobile app on IPad crashes
