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Sim activation

The SIM card inserted in this iPhone does not appear to be supported.


The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.


iPhone XS

Posted on Mar 9, 2022 11:53 AM

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Question marked as Top-ranking reply

Posted on Mar 9, 2022 11:59 AM

That message is pretty self explanatory, your phone is locked to a specific carrier. If you want to use a different carrier, then you need to contact the carrier the phone is locked to and ask them to unlock it.

No one here or at Apple can unlock the phone.

6 replies

Sim activation

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