Facetime Inserting Country Code on Contacts

Question

Facetime Inserting Country Code on Contacts

When using an iPhone 13 with up to date OS in US to attempt a FaceTime call to certain Contacts, intermittently, a Mexico country code is added in front of area code to all contacts in the list and the FaceTime call cannot complete (see. Removing SIM or logging out/in to AppleID temporarily solves but problem returns.

STEPS TAKEN

Tested on WiFi vs. Cellular - No difference

Contacts App read without additional code and phone calls are normal. (Contacts are on hosted exchange account)

FaceTime on MAC OS works correctly.

Attempted to create new contacts - same error.
Reset Network Settings
Switched off and reloaded Exchange Contacts
Backed up and Restored
Swapped SIM
Checked all country code settings

Other than swapping device or doing a clean install, what else could I try to resolve?

iPhone 13 Pro

Posted on Mar 9, 2022 1:33 PM

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Answer 1

AdvisorMP

Community Specialist

Mar 10, 2022 10:44 AM in response to bigshinybutton

Thanks for reaching out, bigshinybutton.

It sounds like you're having the country code added to your contacts when making calls. We can help.

This sounds like it could be caused by Dial Assist. If you go to Settings > Phone, is Dial Assist turned on? We ask because, "When Dial Assist is turned on, iPhone automatically adds the correct international or local prefix when you call your contacts and favorites."

You can learn how to toggle this setting in the "Change your outgoing call settings" section of Make a call on iPhone.

Hope that helps.

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Answer 2

ArmMan1016

Community Specialist

Mar 28, 2022 12:40 PM in response to bigshinybutton

Hello again bigshinybutton,

What iOS version are you using? If you have not updated to 15.4, you can do so following the steps here:

Update your iPhone, iPad, or iPod touch

If you have already updated, or if the update does not resolve your issue, the next step is getting in touch with Apple Support for further assistance:

Get Support

Take care and be safe.

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Answer 3

Mar 28, 2022 12:12 PM in response to AdvisorMP

No, Dial assist is not on and the situation does not occur with any other services (messages, phone, etc).

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Facetime Inserting Country Code on Contacts

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