Group Messages not working

Question

Group Messages not working

As of recently my iPhone 13 isn't receiving group messages correctly. It doesn't happen all the time just randomly. If everyone in the chat starts a conversation then it's fine as long as I don't respond. If I start a conversation all of their messages will go to me individually. They see it in the group chat but I don't. Sometimes my message will go to all of them individually. If I turn my messages off then restart my phone and turn them back on it works for anywhere from a few hours to a few days. Same thing when I reset my network data. I've tried everything I've found that works but it doesn't work for very long.

Posted on Mar 10, 2022 4:12 PM

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Answer 1

Top-ranking reply

CoolMegatron907 Author

Level 1

23 points

Mar 14, 2022 3:58 PM in response to Chris_V89

It's a mix of Apple and Android devices. I'm just confused as to why it only happens sometimes and only to me. Everyone else, including other Apple users, see everything in the group chat but I don't.

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Answer 2

Apr 13, 2022 6:48 PM in response to Gena_D

I have done the step you have suggested and still having the same problem. Also it is only one group text that does not work. Others that I have work fine all the time. 🥴

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Answer 3

Gena_D

Community Specialist

Mar 15, 2022 6:43 AM in response to CoolMegatron907

Got it. Thanks for the answer, CoolMegatron907. Let's try a couple of other steps together to see if we can narrow this down and get you back to normal use of your group messages.

Close an app on your iPhone or iPod touch - Close down the messages app and restart your iPhone, then test.Update your iPhone, iPad, or iPod touch - Make sure to be update to the latest iOS version. For your iPhone, that is iOS 15.4.Delete messages on iPhone - Follow the 'Delete a conversation' section, the recreate the group text with all members and test.Use Messages on your iPhone, iPad, or iPod touch - Create a new group message with only iPhone users and test. Then try the same thing with only the android users and test.

Let us know how these tests go! We're here for you. Thanks and have a fabulous day!

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Answer 4

Chris_V89

Community Specialist

Mar 11, 2022 11:56 AM in response to CoolMegatron907

Hey there CoolMegatron907,

Thanks for reaching out to the Apple Support Communities. If having issues with group messages being sent or received as individual messages, it's possible that these messages are being sent as a group SMS message. Check out these details below:

These messages also appear in green text bubbles and go through your carrier. Group SMS messages don’t support multimedia attachments, like photos or videos. All responses in a group SMS are sent as individual text messages and the recipients can’t see the other responses from the group.

This information can found in this link here under the 'Group SMS' section: Send a group text message on your iPhone, iPad, or iPod touch - Apple Support

Just to confirm, is there anyone in the group conversations not using an Apple device? If not, when the issue occurs do you notice any error messages in Settings > Messages before you disable the setting and restart your device?

We look forward to hearing back from you.

Take care!

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Group Messages not working

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