I can't see my profile in my Apple Music

Question

Level 1

14 points

I can't see my profile in my Apple Music

Hi, I'm a apple music subscriber and recently I made my profile in apple music as in following link. See what friends are listening to in Apple Music on your iPhone, iPad, iPod touch, or Android device - Apple Support

The problem is I CANNOT see my profile in my iphone. As it is explained in the walk-through, my account supposed to be seen with tapping my profile icon in the "For you" tap. But the only thing I can see there is my account setting (which is "Choose Artists For you", "Notifications", "Redeem", "View Apple ID"), NOT my profile or what my friends are listeing. So I tried this function in my iPad and it worked perfectly. Actually I have 2 iPads, so I tried it for both iPads and worked fine. I can see my followers and what they're listening to as well.

Problem is I can't see them in my iPhone ONLY.

Anybody solved same problem?

iPhone 11, iOS 15

Posted on Mar 11, 2022 8:43 AM

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Answer 1

Top-ranking reply

lauuurrel

Level 1

9 points

Jun 9, 2022 8:55 PM in response to lauuurrel

OH wait I realised its becuz my account changes was disabled in screen time . if u have screen time on u may want to go to settings > screen time > content& privacy restrictions , scroll down to account changes and allow it

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Answer 2

Alex_Han

Community Specialist

Apr 25, 2022 6:20 AM in response to khirnafaz

Hi khirnafaz,

Let's check content restrictions. If you go to Screen Time > Content & Privacy Restrictions > Content Restrictions > Music Profiles, is that on or off? If it's off, let's try enabling it and then checking to see if the issue is resolved.

If you continue to experience issues after following the steps and suggestions above, please contact Apple Support for additional assistance: Get Support.

We hope that helps with your question and take care!

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Answer 3

nathan430

Community Specialist

Mar 12, 2022 12:41 PM in response to khirnafaz

Hey there, khirnafaz!

Thanks so much for using Apple Support Communities.

Sharing your listening activity with your friends and family is a really cool feature of Apple Music. We want to help you get it working on your iPhone as well as the iPad where it seems to be working properly. To do that, we recommend making sure that your iPhone is fully up to date on the latest version of iOS: Update your iPhone, iPad, or iPod touch.

Once you're updated, test Music again and see if it's working as normal. If it still doesn't seem to be working, then we want to recommend logging out of your Apple ID and then logging back in, to test the issue again. You'll want to pull up Settings > Your Name > Media & Purchases and sign out here. You can then sign back in and test it again to see if that helped.

We hope this does the trick for you!

Cheers.

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