You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Bernerd138 Author

Level 1

24 points

Air tag won’t connect and can’t reset it.

Hi,

bought an AirTag, worked fine for the first week (nothing heavy just in a soft padded bag with some work equipment)

then it stopped finding the location and wouldn’t connect to my phone.

the other 3 from the pack of 4 all work well.

searched on here and found a similar thread that said to try a reset by removing the battery and then pressing until you hear 5 noises.

did this correctly but didn’t get any noises at all.

tried a new battery and still nothing.

wont link to phone.

is it a dud?

bought it online via apple store in a 4 pack so what’s my options?

thanks in advance to you great problem solvers

iPhone SE, iOS 15

Posted on Mar 11, 2022 12:32 PM

Top-ranking reply

Sheriffarea

Level 1

53 points

Posted on Mar 11, 2022 12:40 PM

I tried this before and it’s worked for me:

try to forgot other bluetooth devices from your Bluetooth and then close the find my application- turn off Wi-Fi and Bluetooth and reopen them… open find my and add object try to connect again and hopefully it will work.

hope those steps can help you resolving your issue

View in context

Air tag won’t connect and can’t reset it.

Similar questions