Cannot Reset Security Questions

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Level 1

4 points

Cannot Reset Security Questions

I have an old apple id, with which I am able to login on some parts of Apple (Store and Music). But when I try to manage that account I have to login again and get the message "We don’t have sufficient information to reset your security questions." when trying to reset my security questions which I don't remember.

I called Apple Support, but they said there is nothing that they can do. How is this possible, because just recently I was able to add my credit card for a trial Apple Music subscription which went fine, but now that I want to manage the account then there seems to be no possibility to do so.

Furthermore since this is an old account I am glad to create a new one, but then I want this account to be removed according to EU GDPR rules, so how can Apple assist me with this?

Posted on Mar 12, 2022 11:22 AM

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Answer 1

Eric Root

Level 10

685,287 points

Mar 12, 2022 12:29 PM in response to skrymer6

If you are being told there isn't enough information to reset them, contact Apple ID Support, although based on multiple posts I have read, they will not help you recover the answers to your security questions.

From the article below.

Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

Security and your Apple ID. *

Apple ID - Official Apple Support. -

Contact Apple for help with Apple ID account security - Apple Support. * (Link doesn't always load)

Get Support - Work through the screens to get a chat option.

Apple Support schedule phone call. -

Apple on Twitter

See if anything here helps.

Solution to the forgotten Apple ID security questions. -

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Answer 2

skrymer6 Author

Level 1

4 points

Mar 13, 2022 8:30 AM in response to Eric Root

Thank you for your reply Eric. I already called Apple Support from my country, where they stated that there is nothing that can be done.

The account in question is in fact the same account I am using now on this forum, and I still have access to the email with which I created the Apple ID.

What is strange is that Apple does allow me to add payment options to the account after logging in to purchase anything from them, but then it doesn't seem possible to reset or delete the account.

I will call Apple Support again to request to delete the account in accordance with the EU GDPR laws as I have no need for that account anymore.

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Answer 3

Eric Root

Level 10

685,287 points

Mar 13, 2022 11:24 AM in response to skrymer6

You are welcome.

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