You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can you still use iTunes to reset your iPhone

Can you still use iTunes to reset your iPhone?

iPhone 8

Posted on Mar 13, 2022 6:01 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 13, 2022 6:11 PM

Yes, if you have Windows 7 or later, or Mac OS 10.14 or earlier. For Macs with 10.15 (Catalina), 11 (Big Sur) or 12 (Monterey) you can still reset the phone, but using Finder instead of iTunes (Those versions don’t have iTunes; instead they have split iTunes into Music, Podcasts and TV).


If your iPhone has iOS 15.2 or later installed, check out this link→How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support. Otherwise:


See this Apple support link→If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

Or watch this companion video ⬇️

2 replies
Question marked as Top-ranking reply

Mar 13, 2022 6:11 PM in response to Glennri

Yes, if you have Windows 7 or later, or Mac OS 10.14 or earlier. For Macs with 10.15 (Catalina), 11 (Big Sur) or 12 (Monterey) you can still reset the phone, but using Finder instead of iTunes (Those versions don’t have iTunes; instead they have split iTunes into Music, Podcasts and TV).


If your iPhone has iOS 15.2 or later installed, check out this link→How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support. Otherwise:


See this Apple support link→If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

Or watch this companion video ⬇️

Can you still use iTunes to reset your iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.