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locked out of mac air

macbook screen shows old photo won't let me log in says password error


MacBook Air 13″, macOS 12.0

Posted on Mar 14, 2022 2:39 PM

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Question marked as Top-ranking reply

Posted on Mar 14, 2022 3:24 PM

Is the caps lock on...? It would show an exclamation mark in the password box if this is the case. Are you sure you're entering the right password? See these articles for info on how to reset your Mac login password:


https://support.apple.com/en-gb/guide/mac-help/mh35902/mac


https://support.apple.com/en-gb/HT212190

1 reply
Question marked as Top-ranking reply

Mar 14, 2022 3:24 PM in response to Katboyd1

Is the caps lock on...? It would show an exclamation mark in the password box if this is the case. Are you sure you're entering the right password? See these articles for info on how to reset your Mac login password:


https://support.apple.com/en-gb/guide/mac-help/mh35902/mac


https://support.apple.com/en-gb/HT212190

locked out of mac air

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