Request a refund

Hello hmkoli,

If you're having an issue when trying to request a refund, try connecting your device to Wi-Fi and submitting the request one more time. If you connect to Wi-Fi and the issue continues, take a look at the article below for help with reporting a problem when requesting a refund.

Request a refund for apps or content that you bought from Apple

" If you can't request a refund on reportaproblem.apple.com

• If the charge is pending, you canʼt request a refund yet. After the charge goes through, try to request a refund again.
• If you have an unpaid order, you need to pay for that order before you request a refund. You might need to update your payment information.
• If you don't know why you were charged, review your family members' purchases. If you're the family organizer, tap or click the Apple ID button, then choose All. Purchases charged to your shared payment method appear."

Thank you for using Apple Support Communities.

I need to request a refund urgently. I am receiving a something went wrong message each time I am verified and sign in to the report a problem page to begin my request

i have attempted this many times.

how else can I submit my request please , it is urgent

thanku