Adobe CS6

I have a Macbook Pro (Retina, Mid 2012) with macOS Sierra (v10.12.6) and have been running Adobe Creative Suite 6 with no problems at all for a long time. As of last night, PhotoShop, InDesign and Illustrator won't open at all and I get a two-page long error message. No other problems are happening. Can/should I uninstall these programs and reinstall them again? I do not use any of these programs often enough to justify getting Creative Cloud - or paying the monthly subscription fee. Thank you.

MacBook Pro 15″, macOS 10.12

Posted on Mar 15, 2022 2:41 PM

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BDAqua

Level 10

250,955 points

Posted on Mar 15, 2022 3:30 PM

Start with this...

Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode? Could take 10 minutes or more.

Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.

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5 replies

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BDAqua

Level 10

250,955 points

Mar 15, 2022 3:30 PM in response to mac_snob

Start with this...

Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode? Could take 10 minutes or more.

Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.

BDAqua

Level 10

250,955 points

Mar 15, 2022 6:03 PM in response to mac_snob

Fingers crossed...

If that doesn't work...

To find out if it's system wide or user specific, try this...

Open System Preferences>Users & Groups, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.

Does it work in the new account?

mac_snob Author

Level 1

4 points

Mar 15, 2022 5:34 PM in response to BDAqua

Thank you for the suggestion. I will definately try that. Wish me luck!

mac_snob Author

Level 1

4 points

Mar 15, 2022 7:31 PM in response to BDAqua

Hi. Well, they were both good suggestions. However, neither worked. :-(

I think I am going to need to uninstall and reinstall and hope that solves my problem.

Thank you for your help.

BDAqua

Level 10

250,955 points

Mar 16, 2022 9:11 AM in response to mac_snob

OK, good luck my friend.

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Adobe CS6