You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I forgot my password for my MacBook Air. The password hint didn’t help. So I am trying to reset it using my Apple ID. When I enter it I get the message in red “There was an error connecting to the”. That’s all it says. When I click on the wifi symbol at the top right it says I am connected to my network. What’s up?
MacBook Air
can't t reset passcode for MacBook Said:
"can't t reset passcode for macbook: So I am trying to reset it using my Apple ID. When I enter it I get the message in red “There was an error connecting to the'.[...]"
-------
Troubleshooting a Locked Mac:
Use Ethernet:
On the computer, you connect it through Ethernet, going directly into your router. For a Mac (or PC) that does not have Ethernet, this would be the adapter to use: Belkin USB-C to Gigabit Ethernet Adapter - Apple
Seeing the words: “There was an error connecting to the”., it seems as though the macOS install is corrupt. It should be a full message. So, what exactly does it read?
Please Provide a Photo:
Take a photos of this screen, and reply back with it attached. To attach it. use the first item-in from the far-right (looks like two mountains and a moon). The Link: Important: Blank out personal info from the photo, through use of the Photos app.
can't t reset passcode for MacBook Said:
"can't t reset passcode for macbook: So I am trying to reset it using my Apple ID. When I enter it I get the message in red “There was an error connecting to the'.[...]"
-------
Troubleshooting a Locked Mac:
Use Ethernet:
On the computer, you connect it through Ethernet, going directly into your router. For a Mac (or PC) that does not have Ethernet, this would be the adapter to use: Belkin USB-C to Gigabit Ethernet Adapter - Apple
Seeing the words: “There was an error connecting to the”., it seems as though the macOS install is corrupt. It should be a full message. So, what exactly does it read?
Please Provide a Photo:
Take a photos of this screen, and reply back with it attached. To attach it. use the first item-in from the far-right (looks like two mountains and a moon). The Link: Important: Blank out personal info from the photo, through use of the Photos app.
neoflyer Said:
"can't t reset passcode for macbook: Unfortunately, I am on a trip and don’t have an Ethernet cable with me. Even if I did my router, actually a cellular hotspot, doesn’t have an Ethernet port."
-------
Three Things:
A. Network Resources being Swollen:
If you are on a Trip, then it's probably the network you are using them. If a public LAN, then you may be using too much of their resources (in which case, they kick you right off the network, and you'd have to get a new ticket to log back in). Remember: There is only so much that Broadband can handle.
B. Wi-Fi Connection:
What's n the top-right cornet of the screen? Does it show that there is a network connection?
C. Using Ethernet:
If at a friend's house, you could you Ethernet through use of an adapter. Get one at your local retailer. Or, if there for weeks to come, then order one from Apple, and have it shipped there.
Use this Connector: Belkin USB-C to Gigabit Ethernet Adapter - Apple Support
can't t reset passcode for MacBook Said:
"can't t reset passcode for macbook: Thank you very much. I was in a hurry and didn’t think about editing the photo until later. I really appreciate your correcting this."
-------
You are welcome.
Try my above reply. Seeing if it works for you.
Also... Wi-Fi Connection:
What's on the top-right corner of the screen? Does it show that there is a network connection?
can't t reset passcode for MacBook Said:
"can't t reset passcode for macbook:"
-------
Important:
Keep Personal Info Off of these Forums:
These are open-forums, meaning they are out there for everyone to view. If someone sees it, they'll know to who your user pertains. So, for Privacy & Security concerns, I've asked the host to remove the image, being it has personal info on it. So, I've edited it, so that no one can see this information. Then, I trashed the photo:
Edited Screenshot:
Unfortunately, I am on a trip and don’t have an Ethernet cable with me. Even if I did my router, actually a cellular hotspot, doesn’t have an Ethernet port.
[Image Edited by Moderator to Remove Personal Information]
Thank you very much. I was in a hurry and didn’t think about editing the photo until later. I really appreciate your correcting this.
can't t reset passcode for macbook
