Apple Event: May 7th at 7 am PT
Hi, im working offshore with little and limited access to the WiFi - company firewall is blocking access to many Apple services onboard. I got some music downloaded on Apple Music but it will not play? Anyone know encounter similar AM behavior??
strange part is that this problem is only with Apple Loosless format files… my old downloaded albums in “mp3” play well…
Hello RoWoBu,
We have a resource that shares information on lossless audio in Apple Music and how it works. While we cannot confirm what can be the cause of this issue occurring we do have some steps that can help. We'd like you to try the following steps to disable lossless on your device to help with isolating this issue:
• Lossless for a maximum resolution of 24-bit/48 kHz
• Hi-Res Lossless for a maximum resolution of 24-bit/192 kHz
These steps can be found under "How to turn lossless on or off" in About lossless audio in Apple Music.
Thanks for using Apple Support Communities. Have a good one!
Hello RoWoBu,
We have a resource that shares information on lossless audio in Apple Music and how it works. While we cannot confirm what can be the cause of this issue occurring we do have some steps that can help. We'd like you to try the following steps to disable lossless on your device to help with isolating this issue:
• Lossless for a maximum resolution of 24-bit/48 kHz
• Hi-Res Lossless for a maximum resolution of 24-bit/192 kHz
These steps can be found under "How to turn lossless on or off" in About lossless audio in Apple Music.
Thanks for using Apple Support Communities. Have a good one!
M_Alva523
worked like a charm… loosless off and they play without problem… nevertheless I do enjoy the higher quality so if it is just a resource that gathers the usage data can it just store them until it could be synced properly and allow user to enjoy Loosless audio? That would be great:)
Nevertheless I can go back to my favorite tunes - thanks once again!
Apple Music - downloaded content not playing In offline mode
