Question regarding Apple's Online Store

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Level 3

907 points

Question regarding Apple's Online Store

On a recent order, the Apple Online Store used my SHIPPING address as my BILLING address. So when I contacted them about a problem and they asked for my BILLING address zip code, I gave it to them. They said that was wrong! I quickly figured it out (the two zip codes are the same except for the last digit) and gave them the SHIPPING zip code which was accepted.

After completing the primary business, the Apple rep reminded me to go into my Apple Store account and make sure the BILLING address is correct. However, I can't find a way to access my account without placing an order. Does anyone here know how to do this or if it is even possible?

BTW, I could not find a relevant discussion area so I just used Macintosh related device/topic.

MacBook Air 11″, macOS 10.13

Posted on Mar 17, 2022 11:30 AM

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Answer 1

romad Author

Level 3

907 points

Mar 17, 2022 2:04 PM in response to dialabrain

I had been going to Apple Store Online - Apple but never found a link to my account. This time I tried clicking on this icon

and a drop-down menu appeared with 5 options, one of which was "Account". Yes the billing and shipping addresses were different (like they are supposed to be), but I deleted and re-entered the billing address. Hopefully, this will fix the problem.

Thanks!

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