Cancel subscription

marziyeh34 Said:

"Cancel subscription: I did not subscribe to Facetune app and I noticed that apple has deducted money from my bank account. I also follow the steps of cancelation in case accidentally I have been subscribed the app from Apple but it my phone shows that I do not have any subscription. I am wondering why apple has charged my account. I appreciate your help."

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Troubleshooting Unfamiliar Charges:

Start Here: If you See "apple.com/bill" or an Unfamiliar Charge on your Statement - Apple Support

For Financial Assistance, Contact Apple Store Support:

You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.

Apple Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary
• Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

Look here, you can

• View your purchase history

• Cancel a subscription

• Request a refund

• Verify unfamiliar charges

• Add or remove a payment method

Subscriptions and Billing - Official Apple Support