Why is there a growing time lag in gaining access to voicemails - I’m talkin’’ hours.

Why is there a growing time lag in gaining access to voicemails - I’m talkin’’ hours. 


I’ve had an ATT account for my iPhone telephone and texting functions from the very beginning.  Over the past few months, I’m noticing that if someone leaves me a voicemail on my phone line, it can take hours until ATT even lets me know that I have a voicemail and allows me to listen to it. 


Is this common to others with ATT iPhone accounts?


Is there anything I can do to eliminate this worsening time lag - especially damaging to my business productivity and customer service quality?


Is my issue really with ATT or with Apple?

MacBook Pro 15″, macOS 11.6

Posted on Mar 18, 2022 1:07 PM

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Posted on Apr 14, 2022 5:35 PM

Voicemail is stored on the carrier’s voicemail server as soon as it is recorded. The carrier’s voicemail server then forwards it over cellular data to your iPhone when it has a cellular data connection. You can verify this by calling your carrier’s server and logging in with your voicemail password; for each message it will say when it was recorded. If it hasn’t been recorded on the voicemail server that is a carrier problem that has nothing to do with your phone. If it doesn’t have a connection when the message is received it can’t send it. But it doesn’t try continuously; I don’t know the schedule it follows, but it tries periodically after that.


My visual voicemail arrives within seconds of the time it is recorded, every time. That is, I see a missed call, and a minute or two later I see a “badge” on the Voicemail icon in the Phone app and I can listen to the voicemail. I may have to wait a few minutes for the phone to transcribe the voice message into text, but the recording is there right away.

5 replies
Question marked as Top-ranking reply

Apr 14, 2022 5:35 PM in response to Steven Weinberg1

Voicemail is stored on the carrier’s voicemail server as soon as it is recorded. The carrier’s voicemail server then forwards it over cellular data to your iPhone when it has a cellular data connection. You can verify this by calling your carrier’s server and logging in with your voicemail password; for each message it will say when it was recorded. If it hasn’t been recorded on the voicemail server that is a carrier problem that has nothing to do with your phone. If it doesn’t have a connection when the message is received it can’t send it. But it doesn’t try continuously; I don’t know the schedule it follows, but it tries periodically after that.


My visual voicemail arrives within seconds of the time it is recorded, every time. That is, I see a missed call, and a minute or two later I see a “badge” on the Voicemail icon in the Phone app and I can listen to the voicemail. I may have to wait a few minutes for the phone to transcribe the voice message into text, but the recording is there right away.

Apr 14, 2022 4:47 PM in response to Lawrence Finch

This is a combined response to both replies received. Thank you both


The iPhone is always connected to fast wifi. But we live in an area with 1 to 2 bar cell tower reception. If the Voicemail function depends on cell tower reception that might account for the slow transmission time. But not THAT slow. In any case I am not talking about visual voicemail. Just plain old vanilla voicemail. ATT tries to transcribe voicemails and send those, as well. But taking over ½ hour or more to get access to a voicemail after the user has left it makes no sense.


Hold the phone! I just realized it would make sense to ask my wife who also has an iPhone if she has the same problem. She wasn't sure. She said she'd pay closer attention. Should it turn our that she has no problem, then it must be a function of my phone and not "the system".



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Why is there a growing time lag in gaining access to voicemails - I’m talkin’’ hours.

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