Reset

Lilypot30 wrote:

I looked at the system info and it says it’s connected. So would it still be the Wi-Fi card?

If you can’t connect to a Wi-Fi network on Mac - Apple Support

Call Customer Support  (800) MY–APPLE (800–692–7753)

or on line  Apple Support

or call  AppleCare Support at 1-800-APLCARE (800-275-2273)

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple for support and service - Apple Support

Lilypot30 wrote:

This is new it has never happened before. I’ve tried other browsers everything says currently offline. The internet box has been rebooted and works just fine on my iPad and phones. I don’t know how to reboot the Mac that is what I’m trying to do. When I go to erase all content it won’t do it it gives me an operation error

If no wifi try an ethernet (cable) connection.

If your WiFI card is not recognized you have a hardware issue:

>System Preferences>(Option key) System Information >Network>Wifi

Learn how to get your Mac fixed and how much it will cost.   Mac Repair - Official Apple Support

Get your Mac ready for service - Apple Support   Get your Mac ready for service - Apple Support

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"— or  see software help

Genius Bar Reservation and Apple Support Options - Apple

Outside the USA

https://locate.apple.com/country

Lilypot30 wrote:

I’m trying to reset my MacBook Pro 13”. It won’t let me get on the internet even thought the Wi-Fi is connected. It just keeps saying connectivity is offline but the Wi-Fi is on and connected. I feel like I just need to restart the whole computer but need help

Old issue, new issue, what changed?

Did you try a different browser?

If Safari on Mac doesn't open a webpage or isn't working

Did you try a hard reboot on your modem?

Did you try a hard reboot on your router?

Reboot the Mac?