Not able to reset factory settings in old iPhone

Question

Level 1

4 points

Not able to reset factory settings in old iPhone

I want to sell my old iPhone and I wanted to reset it to factory settings.

When I am inserting my apple ID password I get information that it was not possible to connect to apple ID servers.

What is more strange that the phone seems to not be able to connect to internet at all - searching in safari does not work atc. ( I did try wifi & mobile data with my sim card).

The lack of internet connection seems to be the main issue.

Does anyone know what to do to reset factory settings or make it possible to connect to internet? Thanks a lot for your help!!

iPhone 7

Posted on Mar 19, 2022 2:34 PM

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Answer 1

Eric Root

Level 10

686,471 points

Mar 19, 2022 5:52 PM in response to Vencabanik

Have you tried using another WiFi network? Can you make/receive calls on the phone?

See if anything here helps.

Connect to Wi-Fi on your iPhone, iPad, or iPod touch. *

Troubleshooting Wi-Fi issues in IOS. -

About cellular data settings and usage on your iPhone and iPad

Activate cellular data service on your iPad Pro, iPad Air 2, and iPad mini 3 or later

iOS- Understanding cellular data networks

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Answer 2

Eric Root

Level 10

686,471 points

Mar 21, 2022 10:16 AM in response to Vencabanik

You are welcome. See if anything here helps.

https://www.imyfone.com/ios-data-erase/9-tips-to-fix-there-was-an-error-connecting-to-the-apple-id-server/ -

https://appletoolbox.com/error-connecting-apple-id-verification-failed-how-to-fix/. -

https://macreports.com/verification-failed-there-was-an-error-connecting-to-the-apple-id-server-fix/. -

https://appuals.com/fix-verification-failed-there-was-an-error-connecting-to-apple-id-server/. -

https://errorcodespro.com/there-was-an-error-connecting-to-the-apple-id-server/. -

Verification Failed" There was an error connecting to the Apple ID server -

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Answer 3

Vencabanik Author

Level 1

4 points

Mar 21, 2022 10:03 AM in response to Eric Root

Hello,

thanks for answer. I did try different wifi and it did not work neather.

I tried the guidelines you shared and nothing possitive…

I am lost

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Not able to reset factory settings in old iPhone

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