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software update

iPhone 12 Pro Max, iOS 14

Posted on Mar 19, 2022 4:57 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 19, 2022 5:02 PM

Thanks for posting the screen shot. You are attempting to update your iOS version by using a cellular hotspot. This is not going to work. Your iPhone must be on a Wi-Fi Network to download, verify and install the iOS update. Read below for more information:


Make sure that your iPhone is setup to meet the following requirements before you attempt to update the iOS version over a Wi-Fi Network. Open Settings ➡️ General ➡️ Software Update: If there is an update available for your iPhone then it will be listed here. Follow the on-screen instructions to download and update your iPhone. 

  • Your iPhone must have a fast Wi-Fi connection; you cannot update over cellular data or a cellular hotspot
  • The iPhone can not be in Low Power mode
  • The battery state of charge must be above 50%
  • Your iPhone must have at least 6GB or more free storage space
  • Your iPhone cannot be connected through VPN
  • You should leave the phone plugged in until it finishes updating, both to assure that it remains above 50% and to keep Wi-Fi enabled (Wi-Fi turns off when the phone sleeps if not connected to power).


Axel F.

1 reply
Question marked as Top-ranking reply

Mar 19, 2022 5:02 PM in response to jhayem192

Thanks for posting the screen shot. You are attempting to update your iOS version by using a cellular hotspot. This is not going to work. Your iPhone must be on a Wi-Fi Network to download, verify and install the iOS update. Read below for more information:


Make sure that your iPhone is setup to meet the following requirements before you attempt to update the iOS version over a Wi-Fi Network. Open Settings ➡️ General ➡️ Software Update: If there is an update available for your iPhone then it will be listed here. Follow the on-screen instructions to download and update your iPhone. 

  • Your iPhone must have a fast Wi-Fi connection; you cannot update over cellular data or a cellular hotspot
  • The iPhone can not be in Low Power mode
  • The battery state of charge must be above 50%
  • Your iPhone must have at least 6GB or more free storage space
  • Your iPhone cannot be connected through VPN
  • You should leave the phone plugged in until it finishes updating, both to assure that it remains above 50% and to keep Wi-Fi enabled (Wi-Fi turns off when the phone sleeps if not connected to power).


Axel F.

software update

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