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Apple Smart Battery Case Stop Charging.

Hello,


Two weeks ago my smart battery case stop charging my iPhone XR, I’d

took off my iPhone from its case and the led wasn’t green or amber.

I’d get it replaced by claiming the warranty but, the same issue is

still happening with the new case except, the led on the smart

battery case lite in amber and then turn to green meaning its charge

was completed.


When inserting my iPhone into the case, the case was detected at

fully discharged state and then disappear, reappear few more time,

then another time fully charged for finally disappearing.


If I disconnect the charger and reconnecting it, the same thing is

happening again and again.


My iPhone is running the latest version of iOS and I’m using the

official Apple 20W charger and the official 1M USB Type-C to

Lightning cable.


I’d also give a try with a different official 20W charger and the

same issue is happening.


Thank-you,


Guillaume

iPhone XR, iOS 15

Posted on Mar 19, 2022 7:52 PM

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7 replies
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Apr 1, 2022 4:48 AM in response to guillaume162

Hello again guillaume162,


Please contact Apple Support for further assistance with your problem. I at this point clearly think that there‘s something wrong with the charging case because technically, the charging case charges up your iPhone trough the lightning port, and if regular cables do, then the Battery Case should do too. And if it doesn‘t, the Smart Case is faulty.


Contact Apple Support: https://support.apple.com/contact


Best regards,


dotec

Reply

Mar 26, 2022 7:44 PM in response to dotec

Hello,


I already contact them and they want to send me a remplacement one, the one that I have is already a replacement one. I’m not sure now if the issue really come from the smart battery case or if this is glitch with my iPhone.


Is there’s a way to know if everything is ok with my iPhone?


Regards,


Guillaume

Reply

Mar 28, 2022 8:42 AM in response to guillaume162

Hello guillaume162,


If your iPhone is up to date with the newest version of iOS, you should be just fine. I personally don’t think that there‘s an issue with your iPhone if it charges regularly through the charging port with a lightning cable.


Best regards,


dotec

Reply

Apple Smart Battery Case Stop Charging.

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