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salve, come mai quando provo a riprodurre video dall’app foto si vede tutto lo schermo nero e si sente solo l’audio?
anche a voi è capitato?
i video sono registrati in HD 30 fps a volte in modalità prores e a volte no ma la riproduzione mi da sempre lo stesso problema.
grazie anticipatamente
Hello Davidep01,
In order to resolve issues with your videos not showing, start with the basics. Close the Photos app and restart the iPhone:
How to close an appYou should close an app only if it’s unresponsive. The way you close an app depends on the type of device that you have. Find your iPhone or iPod touch model below, then follow the steps. Or learn how to close an app on your iPad.
iPhone X and later1. From the Home Screen, swipe up from the bottom of the screen and pause in the middle of the screen.2. Swipe right or left to find the app that you want to close. 3. Swipe up on the app's preview to close the app. 
iPhone SE, iPhone 8 and earlier, and iPod touch1. Double-click the Home button to show your most recently used apps. 2. Swipe right or left to find the app that you want to close. 3. Swipe up on the app's preview to close the app. Restart the iPhone: Restart your iPhoneAlso, make sure your iPhone has the latest update. Apple's updates contain software that is crucial to the operation of your iPhone: Update your iPhone, iPad, or iPod touch - Apple Support
Thanks for using the Apple Support Communities, and have a great day!
Hello Davidep01,
In order to resolve issues with your videos not showing, start with the basics. Close the Photos app and restart the iPhone:
How to close an appYou should close an app only if it’s unresponsive. The way you close an app depends on the type of device that you have. Find your iPhone or iPod touch model below, then follow the steps. Or learn how to close an app on your iPad. iPhone X and later1. From the Home Screen, swipe up from the bottom of the screen and pause in the middle of the screen.2. Swipe right or left to find the app that you want to close. 3. Swipe up on the app's preview to close the app. iPhone SE, iPhone 8 and earlier, and iPod touch1. Double-click the Home button to show your most recently used apps. 2. Swipe right or left to find the app that you want to close. 3. Swipe up on the app's preview to close the app. Restart the iPhone: Restart your iPhoneAlso, make sure your iPhone has the latest update. Apple's updates contain software that is crucial to the operation of your iPhone: Update your iPhone, iPad, or iPod touch - Apple Support
Thanks for using the Apple Support Communities, and have a great day!
Hi Davidep01,
Thank you for using the Apple Support Communities. You’ve posted a question in the English Community. If you are able to repost your question in English, you may reach a larger audience and have a better chance of receiving a reply.
Thanks!
Hi, why when I try to play videos from the photo app do you see all the black screen and only hear the audio?
Did it happen to you too?
Videos are recorded in HD 30 fps sometimes in prores mode and sometimes not but playback always gives me the same problem.
Thank you in advance
Video
