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I need to unlock my iPhone. how do I do this?

my iPhone says Unavailable and I need to unlock it. I have a Mac air and can't seem to get iTunes to download. please help!

Posted on Mar 20, 2022 6:45 PM

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Question marked as Top-ranking reply

Posted on Mar 20, 2022 6:49 PM

iTunes cannot be installed on a Mac that is running Catalina, Big Sur or Monterey; it was discontinued and replaced by other apps. See: What happened to iTunes? - Apple Support


For an iPhone with a forgotten passcode, you can use Finder on a Mac instead of iTunes. See: If you forgot your iPhone passcode - Apple Support

Also, if your iPhone or iPad has iOS 15.2 or later installed you may not need to use a computer; see: How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support




2 replies
Question marked as Top-ranking reply

Mar 20, 2022 6:49 PM in response to itunesprob00

iTunes cannot be installed on a Mac that is running Catalina, Big Sur or Monterey; it was discontinued and replaced by other apps. See: What happened to iTunes? - Apple Support


For an iPhone with a forgotten passcode, you can use Finder on a Mac instead of iTunes. See: If you forgot your iPhone passcode - Apple Support

Also, if your iPhone or iPad has iOS 15.2 or later installed you may not need to use a computer; see: How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support




I need to unlock my iPhone. how do I do this?

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