You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
My IPhone is stuck on the Apple icon screen. The hard restart and restoring it/updating it didn’t work either. What else can I do?
iPhone 11 Pro
If you tried the process above or the one below and it continues to stay on the logo then you need to have it repaired/replaced.
If your iPhone is stuck on the Apple logo - Apple Support
or watch this video
https://youtu.be/2CRilTPouRU?t=97
(There is no guarantee you can save any data since your last backup if you need to use the Restore option).
How to arrange a repair
First try a Forced restart Force restart iPhone – Apple Support (UK)
If no better you should arrange a repair iPhone Repair - Official Apple Support
Or
Contact - Official Apple Support
Anything other than Screen or Battery may be a replacement phone and the price is in the article under "Other damage"
See also: Get your iPhone, iPad, or iPod touch ready for service - Apple Support
If you tried the process above or the one below and it continues to stay on the logo then you need to have it repaired/replaced.
If your iPhone is stuck on the Apple logo - Apple Support
or watch this video
https://youtu.be/2CRilTPouRU?t=97
(There is no guarantee you can save any data since your last backup if you need to use the Restore option).
How to arrange a repair
First try a Forced restart Force restart iPhone – Apple Support (UK)
If no better you should arrange a repair iPhone Repair - Official Apple Support
Or
Contact - Official Apple Support
Anything other than Screen or Battery may be a replacement phone and the price is in the article under "Other damage"
See also: Get your iPhone, iPad, or iPod touch ready for service - Apple Support
My iPhone is stuck on the apple icon and I’ve tried the restart and I’ve tried to restore it and update it on my computer
