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Only one side of the USB-C cable charges my iPad Pro 12.9" (4th generation)

I just found my iPad Pro only charges on 1 side of the cable, but not the other. I tried with the original Apple charger/cable and several other charges/cables already.


I am running iPad OS 15.3.1.


It looks like a hardware issue to me.


Luckily I am still under AppleCare+ but I wonder if this is a common problem and how far worse can it get?


Thanks.

iPad Pro 12.9-inch Wi-Fi

Posted on Mar 21, 2022 5:24 AM

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Question marked as Top-ranking reply

Posted on Mar 21, 2022 5:30 AM

No, to my knowledge that's not a common problem.

Since it seems to come from your device's charging port, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

1 reply
Question marked as Top-ranking reply

Mar 21, 2022 5:30 AM in response to asiayeah

No, to my knowledge that's not a common problem.

Since it seems to come from your device's charging port, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

Only one side of the USB-C cable charges my iPad Pro 12.9" (4th generation)

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