Related Article: If an alert says Face ID has been disabled on your iPhone or iPad Pro

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Face recognition issues

Fix for iPhone XR face recognition failures

iPhone XR, iOS 15

Posted on Mar 21, 2022 5:46 PM

Reply
Question marked as Apple recommended

If updating doesn’t fix it most likely it is a hardware problem. There’s a slight chance that a case might be covering the IR scanner or the camera, so try it without a case or screen protector. If that doesn’t fix it your phone has a hardware problem.

Posted on Mar 21, 2022 6:12 PM

1 reply
Question marked as Helpful

Mar 21, 2022 5:49 PM in response to PKMcCormick

What was the result when you followed the guidance in the Related Article above your name on this page, that you were reading just before you posted here? If the Related Article doesn't answer your question please post back with more details about the issue and another user in this user-to-user forum will try to help.

4 replies
Question marked as Helpful

Mar 21, 2022 5:49 PM in response to PKMcCormick

What was the result when you followed the guidance in the Related Article above your name on this page, that you were reading just before you posted here? If the Related Article doesn't answer your question please post back with more details about the issue and another user in this user-to-user forum will try to help.

Face recognition issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.