I canceled a subscription during the free trial and a charge still went through on my credit card.

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Level 1

4 points

I canceled a subscription during the free trial and a charge still went through on my credit card.

I canceled on my iphone and when I look on my mac it doesn't show an option to cancel, so I assume the cancel goes across devices. But the next day it charged my credit card. The app did not do what it was supposed to do, so I canceled 15 minutes after I activated it. Why did the charge still happen? On the Mac, it doesn't show any obvious option to cancel, and just options to subscribe, so I assume its actually canceled.

MacBook Air (2020 or later)

Posted on Mar 22, 2022 5:47 AM

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Answer 1

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Dah•veed

Level 9

64,759 points

Mar 22, 2022 12:26 PM in response to DW-SJ

Usually when you have options from which to choose, if you don't choose one, then the subscription does not renew.

How did you cancel the subscription?

This is the only proper way;

How to cancel a subscription from Apple - Apple Support

M1 Mac mini, macOS 12.3; Watch, series 5 GPS/cellular, watchOS 8.5; iPad Pro 2nd Gen, iPadOS 15.4; iPhone 12 Pro, iOS 15.4; TV 4th Gen, tvOS 15.4; HomePods, audioOS 15.4 and Airport Express w/ Airplay 2

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Answer 2

DW-SJ Author

Level 1

4 points

Mar 22, 2022 1:26 PM in response to Dah•veed

Thanks. Yes, I followed the Apple Support guidance on canceling - I canceled through my iPhone and checked in my Mac and it showed 2 options to subscribe, so looked like I was unsubscribed, but today I got an email showing the charge and my card showed a charge. The bank shows it as a pending charge, so hopefully Apple will cancel back it out before it goes through.

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I canceled a subscription during the free trial and a charge still went through on my credit card.

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