DCIM folder empty
I am not able to see my DCIM folder when I connect my iPhone to PC. I have the latest versions for iOS and iTunes. My PC is authorized and I still cannot see the internal storage. What can I do?
Windows, Windows 10
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
đź“° Apple introduces the 2025 Black Unity Collection
Inspired by the rhythm of humanity, a new Apple Watch Black Unity Sport Loop, watch face, and iPhone and iPad wallpapers honor Black History Month. Learn more >
Inspired by the rhythm of humanity, a new Apple Watch Black Unity Sport Loop, watch face, and iPhone and iPad wallpapers honor Black History Month. Learn more >
I am not able to see my DCIM folder when I connect my iPhone to PC. I have the latest versions for iOS and iTunes. My PC is authorized and I still cannot see the internal storage. What can I do?
Windows, Windows 10
If you want to transfer photo to your PC, see this Apple article: Transfer photos and videos from your iPhone, iPad, or iPod touch
Transfer photos and videos from your iPhone, iPad, or iPod touch to your Mac or PC - Apple Support
OR ➛ (this works on a Windows OS 10 computer) ⤵️
Set iPhone Auto-Lock to Never.
Connect iPhone to computer via USB cable.
Click on 'Allow' on iPhone (when asked).        Â
Â
Go to start -> All apps.
Click on the Photos app
Click 'Import' at the top right of the screen.
Select 'From connected device'.
Then select Apple iPhone
The Import Items screen opens.
Photos from iPhone appear on screen
Select the photos you want to move to your file by clicking the small square in the photo.
Indicate the folder you want to move them to under 'Change destination'.
And then click 'Import' at the bottom of the blue area. After which the photos will be placed in the folder you chose.
There should be photos in the folders.
If you want to transfer photo to your PC, see this Apple article: Transfer photos and videos from your iPhone, iPad, or iPod touch
Transfer photos and videos from your iPhone, iPad, or iPod touch to your Mac or PC - Apple Support
OR ➛ (this works on a Windows OS 10 computer) ⤵️
Set iPhone Auto-Lock to Never.
Connect iPhone to computer via USB cable.
Click on 'Allow' on iPhone (when asked).        Â
Â
Go to start -> All apps.
Click on the Photos app
Click 'Import' at the top right of the screen.
Select 'From connected device'.
Then select Apple iPhone
The Import Items screen opens.
Photos from iPhone appear on screen
Select the photos you want to move to your file by clicking the small square in the photo.
Indicate the folder you want to move them to under 'Change destination'.
And then click 'Import' at the bottom of the blue area. After which the photos will be placed in the folder you chose.
There should be photos in the folders.
DCIM folder empty