Username/Password not Showing at Startup

Question

Level 1

4 points

Username/Password not Showing at Startup

Im running into an issue where I have network login correctly enabled and Display is also correctly selected as 'Name and Password' however, when restarting or shutting down and rebooting the computer the startup display defaults to List of Users despite it not being selected. If we are able to log in, then log off, it does work properly as Name and Password, but that sort of defeats the purpose of the setup.

This isnt allowing any other users other than pre-authenticated users to log in. If we wanted to get someone else on the computer, someone already with an account needs to log in, then log out, to then have the other users log in. Even if we get that far, once we go through a shut down this new users account would not show at the initial login screen. Only, again, the original 2 accounts on the device. This happens with both an older device who has had the configuration for a while (with additional issues such as saving old passwords that one has to enter, then after error out, asking for the network password) and recently deployed machines. Happens both hardlined and on wireless. I've ran this setup for years now, but only now really running into this issue.

Thoughts? Anything Im missing?

iMac 27″ 5K, macOS 11.5

Posted on Mar 22, 2022 1:50 PM

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Answer 1

BrianK90

Community Specialist

Mar 23, 2022 10:39 AM in response to Zaxie11

Hey Zaxie11,

Thanks for using Apple Support Communities. What type of display are you connecting your iMac with? Have you tried multiple cables to see if it makes a difference? What about another user account?

You can create a new user account to test this out. Here's how:

1. On your Mac, choose Apple menu > System Preferences, then click Users & Groups .If the lock at the bottom left is locked , click it to unlock the preference pane.2. Click the Add button below the list of users.3. Click the New Account pop-up menu, then choose a type of user.

Administrator: An administrator can add and manage other users, install apps, and change settings. The new user you create when you first set up your Mac is an administrator. Your Mac can have multiple administrators. You can create new ones, and convert standard users to administrators. Don’t set up automatic login for an administrator. If you do, someone could simply restart your Mac and gain access with administrator privileges. To keep your Mac secure, don’t share administrator names and passwords.Standard: Standard users are set up by an administrator. Standard users can install apps and change their own settings, but can’t add other users or change other users’ settings.Sharing Only: Sharing-only users can access shared files remotely, but can’t log in to or change settings on the computer. To give the user permission to access your shared files or screen, you may need to change settings in the File Sharing, Screen Sharing, or Remote Management pane of Sharing preferences. See Set up file sharing and Share the screen of another Mac.

For more information about the options for each type of user, click the Help button in the lower-left corner of the dialog.

4. Enter a full name for the new user. An account name is generated automatically. To use a different account name, enter it now—you can’t change it later.5. Enter a password for the user, then enter it again to verify. Enter a password hint to help the user remember their password.6. Click Create User.

This info can be found here: Set up users, guests, and groups on Mac

Let us know how it goes.

Cheers!

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Answer 2

Zaxie11 Author

Level 1

4 points

Mar 23, 2022 12:43 PM in response to BrianK90

Hey there!

I think you might have the wrong type of display in mind. I speaking about the 'Display login window as' setting in the Login Options under Users & Groups. It is selected as Name and password, but at startup it shows List of users, and only a couple of them instead of all accounts on the computer.

I did create an additional account however, just to test it out, and even a local admin account does not appear at start up. The issue is less with creating accounts, they are created just fine, rather having the option to sign into these other accounts at the sign in window at startup. When logging into an account, but then logging out, the option to sign in using username and password then appears at the log in screen, but only then rather than from startup or during a restart.

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Answer 3

Zaxie11 Author

Level 1

4 points

Mar 24, 2022 8:34 AM in response to hc1111

Hey!

So called support and they directed me back to the community for better help. Explained how it should go, that any network user from the domain should be able to log into the computer at startup with their username and password, that all the correct settings are checked as shown above, but still defaults to a select list of users at startup either from shutdown or restart and defeats the purpose of what Im trying to do. Explained, again, that once I log in with one of those accounts, and then log off, I am able to prompt the name and password combination, but that shouldn't be happening and defeats the purpose of those settings. So Support was fully unaware of what the issue was, the first rep had no clue what I was even referring too, and so Im back here.

Some additional help or insight could be appreciated.

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Answer 4

hc1111

Community Specialist

Mar 23, 2022 12:54 PM in response to Zaxie11

Thanks for the reply!

To confirm, are you signed in with the administrator account when making these changes? If so, we recommend you Contact Apple Support for additional help.

All the best.

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Username/Password not Showing at Startup

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