Can’t use video call on messenger but only on my iPad
My grandmas iPad Air first generation won’t let her properly use the messenger app, I’m not able to video call on it but I can still use it with video call on her phone, why is this happening?
User profile for user:
Brandon_J_321
User level:
Community Specialist
Hello there _sophiana_,
Thanks for participating in the Apple Support Communities!
If you're referring to FaceTime not working on the iPad, check out the steps below to confirm that FaceTime is set up. You can find additional information here: Set up FaceTime on iPad
1. Go to Settings > FaceTime, then turn on FaceTime.
2. Do any of the following:
• Set up your account for FaceTime calls: Tap Use your Apple ID for FaceTime, then tap Sign In.
Note: If you don’t have an Apple ID, you can create one—see Manage Apple ID settings on iPad.
• View TV shows and movies together, listen to music together, or share your screen in calls: Tap SharePlay, then turn on SharePlay.
• Highlight the speaker in calls: Turn on Speaking.
• Take Live Photos in FaceTime calls: Turn on FaceTime Live Photos.
If FaceTime is set up on the iPad, what happens when trying to make a FaceTime call? If there is an error message, let us know what it states.
If you're not referring to FaceTime, let us know what app you're speaking of.
Have a great day!