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i have a balance that i can't access

I have a credit balance in my apple account and am trying to buy an app with it, but it is saying i need to enter the gift card. I didn't keep the gift card because the balance was in my apple account.

iPad, iPadOS 15

Posted on Mar 23, 2022 10:12 AM

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Question marked as Apple recommended

Please contact Apple Support directly. They will help you solve this issue: Get Support.

Posted on Mar 23, 2022 1:09 PM

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i have a balance that i can't access

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